Workplace Experience Associate (Temp-To-Hire)

Collaborative Solutions•Santa Ana, CA

6d•Onsite

About The Position

Collectors is seeking a temp-to-hire Workplace Experience Associate to work with their small but tactical team and support an office of over 1,500 people as well as external visitors and guests. In this role, the associate will own the reception experience by greeting all employees and guests, answering phone calls and directing them to the appropriate party, receiving and sorting mail, and delivering an overall white glove experience. The role reports to the Workplace Manager and is onsite at the Santa Ana, CA headquarters. This is an agency assignment working on a temporary-to-hire basis and requires being onsite 5 days per week.

Requirements

Strong customer service skills with a white glove experience mindset
Detail oriented, professional and a collaborative team player
Ability to work in a fast-moving environment, often multitasking several priorities
Strong administrative, organizational, and analytical skills
Strong interpersonal, verbal, and written communication skills
Strong decision making skills with the ability to prioritize
Intermediate Google Docs, Google Sheets, and Google Slides experience is a plus
Ability to work cross functionally between teams and departments
Hands-on, can-do team player who thrives in a collaborative environment and eager to learn
Able to work comfortably independently but also work within a team
Candidates must be authorized to work in the United States.
Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time
Hand Use: Regular hand use for various tasks
Hearing Requirements: Ability to hear alarms, signals, and verbal instructions
Lifting and Carrying: Ability to lift, carry, and move materials up to 25 pounds
Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently
Sitting or Standing: Ability to sit or stand for extended periods of time

Nice To Haves

Intermediate Google Docs, Google Sheets, and Google Slides experience is a plus

Responsibilities

Greet visitors and assist with the check in & check out process, print badges and notify hosts in a timely manner
Ensure the reception area, break area, conference rooms and supply stations are tidy and fully stocked
Answer and direct external phone calls with a high level of customer service and professionalism
Receive and sort mail and arrange employee pickup
Order office supplies in alignment with budgets and brand standards
First to respond to all Workplace and Facilities incoming tickets
Support Executive Assistants and Executives with onsite coordination to include but not limited to: Booking conference rooms, coordinating offices or desks for use while onsite and ensuring the space has been cleaned prior to visit, ordering food / snacks when applicable
Support vendors with access to the office and ensure they follow Collectors’ security protocols
Own team initiatives to include but not limited to; birthday and anniversary celebrations, biannual team building outings, holiday recognition events and game night and trade night events
Manage and audit Workplace created SOP’s
Complete clerical and administrative tasks within the office to support daily operations
Work with the Concierge team to assist customers with pick-up and drop-off submissions
Assist with special projects for the Workplace Team