Workplace Experience Associate

Janus Henderson Investors • Denver, CO

2d • $50,000 - $55,000 • Hybrid

About The Position

This role provides front-line support for concierge services, welcoming employees and visitors, and addressing inquiries. It also assists with daily print room operations, mailroom activities, shipping and receiving, MAC logistics, basic AV meeting room support, stocking office supplies, maintaining office records, and tracking service metrics. The goal is to ensure a consistent, high-quality service experience and contribute to a safe, organized, and welcoming workplace environment.

Requirements

• Excellent communication skills, both verbal and written, are a must.
• Strong interpersonal and customer service skills with a professional and approachable demeanor.
• Ability to work and make decisions independently and within established guidelines.
• Ability to multitask and prioritize in a fast paced corporate environment.
• Reliable, detail oriented, and proactive.
• Ability to lift 50 lbs, sometimes repetitively.

Nice To Haves

• High school diploma or GED preferred.
• 1-2 years of customer service, hospitality, or administrative support in a corporate office environment preferred.
• Willingness to learn new skills across multiple workplace functions.
• May be required to complete a Motor Vehicle Records check and operate a company vehicle as needed.
• Intermediate to advanced computer skills including MS Office and Adobe Acrobat.

Responsibilities

• Provide front line support for concierge services, welcoming employees and visitors and addressing inquiries.
• Assist with daily print room operations, including job intake, production, distribution, internal branding, signage, and workplace communications support.
• Support mailroom activities such as sorting, distributing, and tracking incoming/outgoing mail and packages.
• Coordinate shipping and receiving processes, ensuring timely deliveries and accurate record keeping.
• Assist with MAC logistics, including employee workstation setups and office reconfigurations.
• Provide basic AV meeting room support including setups, troubleshooting, and assistance coordinating meetings with AV needs.
• Monitor and stock general office supplies and first aid kits to ensure availability and readiness.
• Support office printer fleet operations including monitoring, troubleshooting, and coordinating service requests.
• Maintain office name tags, seating/cube diagrams, and related workplace records.
• Track and analyze service metrics (print volumes, mail/package activity, supply usage, and service requests) to identify trends and support continuous improvement.
• Partner with team members to ensure a consistent, high quality service experience across all workplace functions.
• Contribute to a safe, organized, and welcoming workplace environment.
• Carry out other duties as assigned.

Benefits

• Hybrid working and reasonable accommodations
• Generous Holiday policies
• Excellent Health and Wellbeing benefits including corporate membership to Wellhub
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• Maternal/paternal leave benefits and family services
• Unique employee events and programs including a 14er challenge
• Complimentary beverages, snacks and all employee Happy Hours
• Annual discretionary bonus award from the profit pool
• Competitive compensation
• Pension/retirement plans
• Various health, wellbeing and lifestyle benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED