Workplace Ambassador

JLL•New York, NY

3d•Onsite

About The Position

As a Workplace Ambassador at JLL, you'll serve as the vibrant heartbeat of our workplace, creating memorable first impressions and seamless experiences for clients, visitors, and employees alike. We believe the most effective teams are built when everyone is empowered to thrive, and you'll play a pivotal role in making that happen through exceptional hospitality and proactive service delivery. This position combines high-touch customer service with operational excellence, requiring you to oversee daily building operations, manage front-of-house experiences, and ensure every interaction reflects both JLL and client values. You'll take ownership of the complete visitor journey while coordinating with vendors, service providers, and internal teams to deliver a world-class workplace experience. Your passion for people, keen attention to detail, and ability to anticipate needs will be essential as you juggle multiple priorities—from managing meeting room reservations and event coordination to ensuring compliance with health and safety regulations. This role offers the opportunity to build meaningful relationships across all levels of the organization while contributing to a collaborative, supportive environment where everyone feels valued and connected.

Requirements

Minimum 3 years of experience in facilities coordination, workplace services, reception, or a similar front-of-house role within a corporate office environment
Strong organizational and multitasking abilities with meticulous attention to detail and the capacity to manage competing priorities in a fast-paced workplace
Excellent communication and customer service skills with the ability to interact professionally and build relationships with diverse stakeholders at all organizational levels
Proven ability to coordinate effectively across teams including project management, IT, administration, and external vendors to achieve seamless service delivery
Basic understanding of building systems such as HVAC, electrical, plumbing, and lighting to identify issues and coordinate appropriate maintenance responses
Proficiency with Microsoft Office suite and workplace management tools, with experience using ticketing or facilities management systems such as ServiceNow or Corrigo
Demonstrated problem-solving skills with the confidence to respond quickly to issues, make sound decisions independently, and escalate matters appropriately when needed
Physical capability to lift 30-50 pounds and remain mobile throughout the workday while performing workplace inspections, event setup, and operational tasks
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Experience ensuring compliance with health and safety regulations, conducting risk assessments, and implementing workplace safety protocols in commercial office settings
Familiarity with space planning software, seating management systems, and tools used for tracking office moves and workspace allocation
Background in event coordination or hospitality management with experience supporting both intimate meetings and large-scale corporate functions
Knowledge of procurement platforms such as Amazon Business for ordering supplies, furniture, and equipment efficiently
Track record of implementing service improvements or innovative solutions that enhanced workplace operations and employee satisfaction
Experience managing vendor contracts, service level agreements, and performance metrics to ensure quality standards are consistently met

Responsibilities

Serve as the primary point of contact at reception, warmly greeting all visitors, clients, and employees while maintaining a professional, polished appearance that embodies JLL's commitment to excellence
Oversee daily operations of the building and office space, conducting workplace inspections and walk-rounds to maintain the highest standards of cleanliness, functionality, and safety compliance
Coordinate event setups and room configurations by supervising venue preparation and breakdown, performing risk assessments, managing catering and AV/VC requests, and liaising with security, housekeeping, and vendor teams
Manage relationships with service providers including cleaning, maintenance, and security vendors to ensure seamless delivery of services and quick resolution of any issues that arise
Handle meeting room management end-to-end including booking coordination, pre-meeting checks, setup and reset according to specifications, inventory management, and utilization reporting to optimize space usage
Support office moves, seating arrangements, and space planning initiatives by maintaining accurate floor plans, coordinating with project management and IT teams, and ensuring smooth transitions for employees
Oversee visitor management protocols including security pass issuance, host notifications, guest escort services, building access coordination, and briefing visitors on emergency evacuation procedures
Maintain inventory and manage supplies for furniture, equipment, pantry items, and office consumables by monitoring stock levels, processing orders through procurement systems, and ensuring timely replenishment
Process incoming and outgoing mail, manage package deliveries with tracking and logging, handle printing and binding requests, and coordinate courier pickups as needed