Workplace Ambassador

JLL•New York, NY

1d•Onsite

About The Position

As a Workplace Ambassador at JLL, you'll be the welcoming face and dedicated service champion for a premier financial technology client in the heart of New York City. This role is about creating exceptional experiences every single day—ensuring employees feel supported, visitors feel welcomed, and the workplace runs seamlessly. You'll combine your passion for hospitality with operational excellence, serving as the primary point of contact for workplace services while building strong partnerships between JLL, service providers, and the client. We believe the most effective teams are built when everyone is empowered to thrive, and your proactive approach will help create an environment where people can do their best work. From greeting employees at the door to coordinating vendors and maintaining workspace quality, you'll deliver high-touch, hospitality-driven service that reflects JLL's commitment to superior client experiences. What sets JLL apart is our culture of collaboration, locally and across the globe, and in this role you'll work alongside talented professionals who share your dedication to exceeding expectations and making every interaction count.

Requirements

High school diploma or equivalent
2+ years of experience in hospitality, facility management, property management, operations, or related client-facing field
Exceptional customer service skills with genuine passion for hospitality and creating memorable experiences for employees and visitors
Experience with work order management systems and facility documentation processes
Ability to manage multiple priorities simultaneously and deliver results in a fast-paced, dynamic environment
Highly collaborative approach with strong interpersonal skills and proven track record of excellent internal and external customer service
Excellent verbal and written communication skills with professional presence and ability to build relationships at all levels
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Understanding of privacy and security protocols, vendor management best practices, and service level agreement monitoring

Nice To Haves

Associate or bachelor's degree
Commercial real estate or corporate workplace services experience
Knowledge of the financial services or technology industry
Experience supporting executive-level clients or high-profile corporate environments
Bilingual capabilities (Spanish or other languages commonly spoken in New York City)

Responsibilities

Serve as the primary point of contact for client employee inquiries, issues, and feedback, building meaningful relationships through visible presence and spending a minimum of two hours daily welcoming employees at reception areas or building entrances
Conduct routine walkthroughs of workspaces, conference rooms, mailrooms, and pantries to ensure all areas meet service level agreements and performance standards
Greet visitors, manage registration processes, coordinate access badges, and maintain security protocols in accordance with building and client standards while supporting mailroom operations
Utilize work order management systems to document findings, report needed repairs, track maintenance completion, and respond to all requests within one business day with personal follow-up
Maintain pantries with proper inventory levels of beverages, snacks, and amenities while ensuring cleanliness and organization throughout all workspace areas
Provide logistical support for meetings and events including room setup, technology coordination, and catering arrangements that create memorable experiences
Serve as primary liaison between JLL, the client, and service vendors, coordinating schedules, overseeing service quality, monitoring performance, and ensuring compliance with building policies
Anticipate needs proactively and collaborate with the account team across all JLL business lines to deliver seamless, integrated service while contributing to continuous improvement initiatives