Workplace Ambassador/Mailroom Clerk

JLL•Atlanta, GA

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The Workplace Ambassador/Mailroom Clerk plays a crucial role in creating a positive and engaging workplace environment for employees and visitors. This position serves as the cornerstone of daily operations by providing exceptional customer service, fostering community collaboration, and supporting various workplace initiatives. As a friendly and knowledgeable point of contact, you'll ensure the workplace operates smoothly while meeting the diverse needs of occupants and stakeholders. This role combines traditional mailroom operations with modern workplace experience management, contributing directly to JLL's commitment to creating outstanding work environments that enhance productivity and employee satisfaction. What your day-to-day will look like:

Requirements

High school diploma or equivalent education level
Proven experience in customer service or hospitality role, preferably in corporate or commercial real estate environment
Excellent interpersonal and communication skills with ability to build relationships and communicate effectively with diverse individuals
Strong organizational skills and attention to detail with ability to multitask effectively in fast-paced environments
Tech-savvy with ability to navigate workplace technology tools, equipment, and software systems

Nice To Haves

Additional certification or coursework in customer service, business, or related field
Professional and approachable demeanor with ability to represent the workplace effectively and positively
Flexibility and adaptability to changing work demands and schedules, including occasional weekends or evenings for special events
Knowledge of health, safety, and security protocols applicable to workplace environments
Basic knowledge of office equipment operations and administrative task management
Strong problem-solving skills with ability to address and resolve workplace-related issues independently
Passion for fostering positive work environments and promoting employee engagement and morale

Responsibilities

Sort, collate, and distribute mail while managing outgoing shipments through Fed-Ex, UPS, DHL, and USPS with proper postage and documentation
Provide excellent customer service to employees and visitors by responding to inquiries, providing information, and addressing concerns promptly and professionally
Assist employees with workplace-related needs including room bookings, equipment requests, and IT support coordination while serving as a resource for workplace policies and procedures
Support event coordination and execution including room setup, catering coordination, and audiovisual equipment management for workplace meetings and activities
Maintain and manage workplace amenities such as break rooms, lounges, wellness rooms, and collaborative spaces ensuring cleanliness, orderliness, and functionality
Promote workplace health and safety protocols including proper equipment use, emergency procedure adherence, and incident or hazard reporting
Complete additional administrative tasks including document management, data entry, scheduling, meeting coordination, and special project assistance as organizational needs arise