Répartiteur / Workload Coordinator (Dispatcher)

Enbridge • Gatineau, QC

2d • Onsite

About The Position

Gazifère, the exclusive distributor of natural gas in the Outaouais, and a dynamic and rapidly growing business, is looking for Workload Coordinators to join our team! Our Workload Coordinators play a vital role in Enbridge's operations. They are primarily responsible for issuing and monitoring work, communicating and providing record information, and coordinating emergency situations. If you are detail-oriented, have excellent communication and interpersonal skills, apply today! Note: As we frequently seek qualified candidates for our Workload Coordinator roles, this is an open call posting for the Gatineau, QC area. As openings arise for these roles qualified candidates will be contacted.

Requirements

• High School diploma or equivalent
• Bilingual, the person in this role must be fluent in French (speaking, reading, writing). As the person in this role is required to frequently interact with colleagues, stakeholders and clients that do not speak French, a proficient knowledge of English(speaking, reading, writing) is also required.
• Proven strong work ethic while under pressure with minimal direction, and capable of managing priorities and stress
• Excellent organizational skills with an ability to multi-task and prioritize
• Strong communication skills with the ability to speak professionally with internal and external customers
• Professional, resourceful, and initiative-driven
• Good knowledge of IT software

Nice To Haves

• Previous dispatch experience is an asset

Responsibilities

• Respond professionally to customer service and emergency calls
• Listen and assess customer needs and follow-up as requested
• Complete data entry for service and emergency calls
• Distribute, issue and monitor service requests to operations teams, locators and service contractor and, initiate an investigation on the calls when necessary
• Perform various administrative tasks
• Manage different IT systems
• Act as a reference for requests from Customer Service Representatives

Benefits

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
• Valuable retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
• An Employee and Family Assistance Program.
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED