Working Student Customer Success (m/f/d)

Collaboration.Ai

1d • Hybrid

About The Position

innosabi is a Munich-based software company with over 15 years of experience in the innovation field. As part of Collaboration.Ai since January 2026, we are a mission-focused, AI-powered software and services company dedicated to accelerating breakthroughs that transform industries and create a more sustainable future. This role involves supporting the Customer Success team with daily tasks related to our customers, focusing on platform configurations, reporting, customer requests, and maintaining documentation and help center content. The position offers the opportunity to learn about SaaS and innovation management while contributing to real customer projects.

Requirements

• Enrolled student, ideally in business, (business) informatics, communications, or a related field.
• Good German and English skills.
• Basic technical understanding and the drive to learn a SaaS platform.
• Careful, structured way of working, especially in documentation and content maintenance.

Nice To Haves

• First contact with HTML and CSS.

Responsibilities

• Handle smaller platform configurations for customers, including adjustments to existing setups and templates.
• Support reporting and investigate customer requests, including identifying causes and documenting findings.
• Maintain, revise, and add content to templates and the customer-facing Help Center.
• Assist the Customer Success Manager (CSM) team with ongoing customer topics.
• Work with AI tools like Claude and Granola, and standard CSM software (HubSpot, Jira, Slack).

Benefits

• Real responsibility from day one.
• Flexible hours that fit around studies.
• Hybrid work from our Munich office and remote.
• Hands-on experience with AI tools (Claude, Granola) and CSM software (HubSpot, Jira, Slack) in real customer projects.
• International team with flat hierarchies and short decision paths.
• Structured onboarding and a dedicated contact person.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed