Workforce Transitions Manager

CCS Spokane • Spokane, WA

1d • $74,986 - $84,765 • Onsite

About The Position

The Workforce Transitions Manager oversees operations of Spokane Community College’s WorkForce Transitions Office, including Basic Food & Employment Training (BFET), Opportunity Grant, Worker Retraining, WorkFirst, Veterans Services, Passport to Career, the Food Pantry, WorkSource Affiliate programs, and additional special grant programs. The role reports to the Vice President of Student Services and participates on the Spokane Colleges Workforce Tactical Team to review, submit, and monitor grant funds and required activities.

The manager supervises a team serving students on and off campus and in partnership with social service agencies. The position maintains grant infrastructure, including program policies, procedures, forms, funding allocations, and accountability documents; monitors grant budgets, staff performance, and deliverables; and provides information and application support to students, employees, administrators, and community partners. The manager also develops and maintains partnerships between SCC and community agencies, supports staff training and professional development, and may assist other Student Services areas or participate in committees and work groups.

This is a 12-month, contracted, exempt management position. Work is performed in a temperature-controlled office and involves direct work with students and clients, frequent interruptions, and communication by phone, in person, and electronically. Local or regional travel and some evening and weekend hours are required. The position may be overtime eligible. A valid motor vehicle operator license and criminal background check are required.

Requirements

• Bachelor’s degree from an accredited institution and two years of professional experience coordinating educational programs, projects, or activities, or an equivalent combination of education and experience demonstrating the required competencies.
• Strong interpersonal skills and a demonstrated commitment to serving community stakeholders.
• Knowledge of planning, implementing, and monitoring budgets and contracts.
• Ability to communicate complex ideas, directives, and information effectively, orally and in writing, to individuals and groups.
• Ability to maintain confidentiality regarding federal and state rules, including FERPA, and to follow ethical working practices.
• Ability to establish and maintain cooperative working relationships.
• Ability to provide excellent customer service by listening, identifying issues, providing options, delivering services, and applying knowledge of procedures.
• Analytical, problem-solving, and decision-making skills.
• Successful grant writing, monitoring, and reporting experience.
• Experience building or leading teams, including supervisory skills focused on continuous quality improvement.
• Ability to organize multiple assignments and competing priorities, deliver accurate, high-quality work by deadlines, attend to detail, and manage time effectively.
• Ability to move up to 25 pounds frequently and up to 50 pounds occasionally for events; team lifts are encouraged and may be used at the employee’s discretion.
• Ability to perform frequent repetitive hand and wrist motions and finger manipulation, and to change position occasionally to frequently between sitting, standing, stooping, and walking.
• Frequent oral and auditory communication with others.
• Valid motor vehicle operator license.
• Ability to work some evening and weekend hours and travel locally or regionally.
• Ability to provide acceptable documentation of U.S. citizenship or lawful authorization to work in the United States.
• Ability to successfully work in and promote a multicultural work and education environment.
• Successful completion of a criminal background check and required sexual misconduct and investigation declaration.

Nice To Haves

• Master’s degree or higher from an accredited institution.
• Knowledge of social media applications and their uses for communication, potentially including client resource management systems.
• Experience working in higher education with faculty and administration, or in a comparable business setting.
• Knowledge or experience with Temporary Aid to Needy Families (TANF) and the WorkFirst program, including experience using eJAS and DSHS client tracking software.
• Knowledge of WorkSource services and programs.
• Experience with program review, including internal and external audits.
• Financial aid literacy within higher education.

Responsibilities

• Manage day-to-day operations of Workforce Transitions programs, including BFET, Opportunity Grant, Veterans Services, Passport to Careers, Food Pantry, WorkFirst, Worker Retraining, WorkSource Affiliate programs, and other assigned grants.
• Maintain the infrastructure for Workforce Transitions grants, including policies, procedures, forms, processes, accountability documents, and monitoring of funding allocations.
• Serve as a liaison between SCC and faculty, staff, community members, and partner agencies or organizations.
• Supervise, train, schedule, evaluate, and discipline employees, and respond to grievances while following contracts, district rules, and regulations.
• Communicate behavior and performance expectations to staff, provide timely and accurate feedback, and address performance or behavioral problems promptly.
• Monitor grant budgets and staff performance and ensure grant deliverables are achieved.
• Provide program support and collaborate on creating and updating forms, procedures, and processes for Workforce Transitions financial programs, including an online eligibility screening tool.
• Manage and provide information about application and award processes to students, staff, faculty, administrators, and partners in person, by phone, in group trainings, and online; assist students with special program applications.
• Assess staff training needs and lead professional development efforts.
• Assist with other Student Services areas as needed and participate in campus committees or work groups as assigned.
• Model professional decorum and mutual respect in interactions.
• Comply with district policies and procedures, state and federal regulations, directives, statutes, and collective bargaining agreements.
• Support and advance the Spokane Colleges strategic plan and perform other assigned duties.

Benefits

• Medical insurance through the Public Employees Benefits Board.
• Dental insurance through the Public Employees Benefits Board.
• Life insurance through the Public Employees Benefits Board.
• Long-term disability insurance through the Public Employees Benefits Board.
• TIAA retirement plan or Washington State Department of Retirement Systems Pension Plan.
• Vacation leave accrual of 14.67 hours per month (22 days per year).
• Sick leave accrual of 8 hours per month, effective upon employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager