Workforce Systems Platform Owner

CGI•Richmond, VA

4d•Onsite

About The Position

The Workforce Systems Platform Owner is responsible for the day-to-day operation, configuration, and continuous improvement of the workforce platform within the Enterprise Application Portfolio (EAP). This role serves as the internal subject matter expert, translating business needs into system functionality, maintaining data integrity, and ensuring the platform is intuitive, reliable, and embedded in how work gets done. Working closely with the Digital Enablement Manager, IT, and business stakeholders, this role operationalizes platform roadmap priorities, drives adoption, and ensures the system delivers measurable value across field and office teams. This is an on-site position at our Midlothian office.

Requirements

5-7+ years of experience in workforce systems, HRIS, payroll, time/labor systems, or related product owner / technology roles
Hands-on experience administering or supporting HR, payroll, or workforce platforms (e.g., Workday, UKG, ADP, Paylocity, Rippling, or similar)
Strong ability to translate business needs into system solutions and workflows
Strong communication skills with the ability to train, influence, and support a wide range of users
Highly organized with the ability to manage multiple priorities in a dynamic environment
A builder mindset - comfortable creating structure and processes where they do not yet exist

Nice To Haves

Bilingual (English/Spanish) is a plus

Responsibilities

Serve as the internal subject matter expert for the organization's workforce platform within the Enterprise Application Portfolio (HR, payroll, time tracking, and related workflows)
Serve as a key member of the implementation team by acting as a Subject Matter Expert and providing input into best practices for workflows and configuration
Maintain ongoing system configuration, data integrity, and user access standards
Partner with IT and business leadership to operationalize platform roadmap priorities and ensure alignment with day-to-day workflows
Translate business requirements into system enhancements, workflows, and automation opportunities
Evaluate new system capabilities and determine applicability to the business
Drive continuous improvement to reduce manual work and improve data quality
Meet regularly with stakeholders across HR, Payroll, Operations, Safety, and Finance to understand what's working, what needs refinement, and what comes next
Capture feedback and translate it into actionable system changes and backlog priorities
Serve as the primary point of contact for day-to-day platform support and issue resolution
Develop and maintain role-based training materials and documentation
Lead onboarding and ongoing training for new users and teams
Drive adoption by ensuring the platform is intuitive, practical, and valuable in daily workflows
Support field teams with solutions that account for varying levels of technical familiarity
Serve as the primary day-to-day liaison with the platform vendor for support, enhancements, and release coordination
Stay current on product updates, roadmap changes, and best practices
Ensure efficient management of our seat licensing
Coordinate issue resolution, enhancements, and support requests with vendor support teams
Execute and maintain platform standards, documentation, and processes for how the platform is used across the organization
Ensure consistent usage across the organization while supporting necessary operational flexibility
Support compliance with payroll, labor, and workforce-related requirements across multi-state operations