Workforce Services Representative 1 - Underfill

State of Nevada•Reno, NV

14h•Onsite

About The Position

The Department of Employment, Training and Rehabilitation (DETR) is hiring a Workforce Services Representative 1 in the Reno EmployNV Career Hub. Workforce Services Reps provide reemployment and eligibility assessment services to Unemployment Insurance claimants. Services provided include help with creating and updating resumes, skills testing and typing tests, job search planning, assisting clients with locating opportunities on the job boards, and assistance in obtaining certifications and work-related items needed to secure employment. The position is an underfill of a Workforce Services Representative 2. The incumbent will progress to the next level upon meeting minimum qualifications and the approval of the appointing authority. Workforce Services Representatives provide a broad range of services in accordance with the Workforce Innovation and Opportunity Act; assist job seeking customers and business customers seeking qualified applicants; and provide priority employment services to eligible veterans and disabled veterans as defined by the Department of Labor. Under close supervision, incumbents receive classroom and on-the-job training in the duties described in the series concept for their relevant program area. This is the trainee level in the series which provides for progression to the next level upon satisfactory completion of the required training period, meeting minimum qualifications, and with the recommendation of the appointing authority.

Requirements

Graduation from high school or equivalent education and two years of general work experience; OR an equivalent combination of education and experience as described above.
Knowledge of English grammar, spelling, punctuation, vocabulary and composition.
Knowledge of customer service techniques.
Knowledge of modern office practices, procedures and equipment.
Knowledge of telephone techniques and etiquette.
Knowledge of record-keeping and filing methods.
Skill in operating a personal computer to enter, retrieve and process data.
Ability to read, comprehend and apply written policies and procedures to specific situations.
Ability to perform basic mathematical computations including the addition, subtraction, multiplication, and division of whole numbers.
Ability to compose basic business communications and document interviews.
Ability to interview customers to gather accurate factual information.
Ability to interact effectively with customers of diverse backgrounds.
Ability to compare information and identify similarities, differences and inconsistencies.
Ability to accurately copy, post or transcribe information from one source to another.
Ability to explain program services, policies and requirements.
Ability to establish and maintain cooperative working relationships with co-workers and the public.
Ability to understand and follow verbal and written directions.

Responsibilities

Interview customers to elicit information regarding education, training, work experience, and occupational goals or interests.
Assist customers in registering for services.
Search current job listings and screen job seeking customers to ensure education and experience meet job order specifications.
Contact businesses on behalf of job seekers.
Refer qualified customers to businesses and verify referral results.
Provide information and referrals to programs available in the community.
Identify customers who are eligible for assistance offered through the Trade Readjustment Act, Career Enhancement Program, or veterans services.
Gather required information and make appropriate referrals to community-based services, partner services, or other federal programs.
Assist customers to use the resource center’s automated equipment to search for employment on the Internet, access career/employer statistics and information, utilize the interest and skills assessment and training software, and prepare resumes and cover letters.
Provide explanations understandable to the customer regarding procedures and resource center usage.
Advise job seeker on results of self-assessment tests and career direction options.
Suggest training and other resources to assist in career pursuit.
Edit and proof resumes.
Identify obstacles to employment and coach job seeking customers regarding the application process, job interviews, and other job search skills.
Conduct individual or group orientation sessions to inform customers of programs and services available.
Answer inquiries from the public and employers regarding workforce investment services and programs.
Perform related duties as assigned.