Workforce Services Representative 1 - Disabled Veteran Outreach Program

State of Nevada•Elko, NV

11h•Hybrid

About The Position

The Nevada Department of Employment, Training, and Rehabilitation (DETR) is hiring a Workforce Services Representative 1 - Disabled Veterans' Outreach Program (DVOP) Specialist serving the Elko area. This position is an underfill for a Workforce Services Representative 3, with the incumbent progressing to the next level upon meeting minimum qualifications and the approval of the appointing authority. The role involves providing individualized career services to eligible veterans and other eligible persons with a Qualifying Employment Barrier. Key duties include conducting comprehensive assessments, developing Individual Employment Plans (IEPs), managing an active caseload, and connecting participants with employment, training, and supportive services. In addition to DVOP duties, the position will offer general employment services to all veterans and eligible persons as part of the Veterans Career Employment Team. This role requires a valid driver's license for office and community-based outreach. Verification as a qualified veteran (served in active military, naval, air, or space service, and discharged or released under conditions other than dishonorable) is required, with documentation such as a DD-214 or proof of disabled veteran status needed to avoid application denial. Workforce Services Representatives provide services in accordance with the Workforce Innovation and Opportunity Act, assist job seekers and businesses, and prioritize employment services for eligible veterans and disabled veterans.

Requirements

Graduation from high school or equivalent education and two years of general work experience; OR an equivalent combination of education and experience.
Verification as a qualified veteran.
Valid driver's license.
Ability to read, comprehend and apply written policies and procedures to specific situations.
Ability to perform basic mathematical computations including the addition, subtraction, multiplication, and division of whole numbers.
Ability to compose basic business communications and document interviews.
Ability to interview customers to gather accurate factual information.
Ability to interact effectively with customers of diverse backgrounds.
Ability to compare information and identify similarities, differences and inconsistencies.
Ability to accurately copy, post or transcribe information from one source to another.
Ability to explain program services, policies and requirements.
Ability to establish and maintain cooperative working relationships with co-workers and the public.
Ability to understand and follow verbal and written directions.
Knowledge of English grammar, spelling, punctuation, vocabulary and composition.
Knowledge of customer service techniques.
Knowledge of modern office practices, procedures and equipment.
Knowledge of telephone techniques and etiquette.
Knowledge of record-keeping and filing methods.
Skill in operating a personal computer to enter, retrieve and process data.

Nice To Haves

Progress to the next level (WSR 3) upon meeting minimum qualifications and the approval of the appointing authority.

Responsibilities

Interview customers to elicit information regarding education, training, work experience, and occupational goals or interests.
Assist customers in registering for services.
Search current job listings and screen job seeking customers to ensure education and experience meet job order specifications.
Contact businesses on behalf of job seekers.
Refer qualified customers to businesses and verify referral results.
Provide information and referrals to programs available in the community.
Identify customers who are eligible for assistance offered through the Trade Readjustment Act, Career Enhancement Program, or veterans services.
Gather required information and make appropriate referrals to community-based services, partner services, or other federal programs.
Assist customers to use the resource center’s automated equipment to search for employment on the Internet, access career/employer statistics and information, utilize the interest and skills assessment and training software, and prepare resumes and cover letters.
Provide explanations understandable to the customer regarding procedures and resource center usage.
Advise job seeker on results of self-assessment tests and career direction options.
Suggest training and other resources to assist in career pursuit.
Edit and proof resumes.
Identify obstacles to employment and coach job seeking customers regarding the application process, job interviews, and other job search skills.
Conduct individual or group orientation sessions to inform customers of programs and services available.
Answer inquiries from the public and employers regarding workforce investment services and programs.
Perform related duties as assigned.
Receive classroom and on-the-job training in duties relevant to the program area.
Provide individualized career services to eligible veterans and other eligible persons with a Qualifying Employment Barrier.
Conduct comprehensive assessments.
Develop Individual Employment Plans (IEPs).
Manage an active caseload.
Connect participants with employment, training, and supportive services.
Provide general employment services to all veterans and eligible persons as part of the Veterans Career Employment Team.