Workforce Services Analyst- Leave and Compliance

City of Carrollton•Carrollton, TX

About The Position

The Workforce Services Analyst performs para-professional Human Resources analysis, including creating reports, analyzing data, working with departmental managers, assisting with vendor management, communicating with the public, and serving as a lead to administrative staff. The role requires limited supervision and independent judgment and discretion. In the Leave and Compliance area, the analyst serves as the primary contact for leave-related inquiries and coordinates communication among employees, managers, department administrators, and third-party administrators. The analyst advises on leave laws and benefits, oversees return-to-work processes, supports accommodation requests, verifies timecard submissions for employees on extended leave, tracks changes in employment law, reviews policies and rules, delivers compliance training, and maintains employee discipline records.

Requirements

Bachelor’s degree in human resources, Public Administration, Business Administration, or a related field.
One year of experience in administrative, human resources, or project-related work.
Knowledge of general processes and Risk/Human Resources legal requirements.
Excellent written and verbal communication skills.
Excellent analytical and problem-solving skills.
Excellent organizational skills and attention to detail.
Skill in managing project deadlines and deliverables.
Ability to research a variety of information.
Ability to work independently in the absence of supervision.
Ability to prepare and maintain detailed and accurate records.
Must pass a pre-employment drug test.
Must pass a criminal history check.
Must pass a motor vehicle records check.

Nice To Haves

SHRM-CP, PHR, or TMHRA-CP.

Responsibilities

Serve as the primary point of contact in the assigned area.
Work directly with employees and managers to assist with questions, concerns, and special projects.
Run reports and analyze data to recommend process improvements.
Use systems to their fullest capacity in support of city operations.
Develop training in assigned areas and work with Strategic Services to deliver training across the organization.
Participate in special projects assigned by Workforce Services management.
Lead and guide administrative staff in the assigned area.
Keep Workforce Services departmental sites and city website pages current.
Review policies and Administrative Directives and provide recommendations.
Partner with payroll to ensure accurate employee timecard and HRIS records.
Serve as the main contact for leave-related inquiries involving FMLA, workers’ compensation, military leave, and personal leave.
Maintain reasonable communication with employees on leave to support a smooth and timely return to work, and relay communication between employees and managers when appropriate.
Advise managers and employees on how leave laws interact with paid time off, workers’ compensation, and short- and long-term disability benefits.
Oversee return-to-work processes after extended military leave, FMLA, workers’ compensation, or other leave.
Facilitate other leave requests, including potential accommodation requests under the ADA, PWFA, and/or USERRA.
Verify accurate timecard submissions for employees on extended leave by partnering with and communicating with timecard approvers.
Monitor employment law updates and oversee the annual review of Administrative Directives and Civil Service local rules.
Facilitate and deliver mandatory organizational training to support compliance with local, state, and federal employment regulations.
Maintain employee discipline records and, when appropriate, serve as the first point of contact for employee relations questions and guidance.