Workforce Planning Advisor - Temporary

Air Canada•Dorval, QC

About The Position

The Workforce Planning Advisor is responsible for executing on all staffing processes, managing, co-ordinating and monitoring various activities and processes to achieve excellence in the areas of safety, operational and customer service standards. This role involves leading Workforce Planning Coordinators, optimizing utilization, providing insights on trends, and generating reports to improve productivity and reduce costs. The advisor will also resolve staffing issues, lead local initiatives, manage resources based on supply and demand, ensure data accuracy in the scheduling system, and deploy unionized staff in a dynamic Cargo environment. Additionally, the role includes coaching employees, developing daily staff rosters, adjusting staffing levels, delegating work assignments, and resolving escalated employee issues, while fostering a sense of ownership and empowerment among the workforce.

Requirements

University Degree or equivalent required
3+ years of relevant work experience
Excellent problem-solving skills and ability to apply creative solutions that have a positive impact on results
Strong analytical and planning skills
Recognized ability to work under pressure, handle stressful situations and maintain flexibility
Ability to respond quickly to situations and seize opportunities
Ability to influence, convince and create mutually acceptable solutions in the context of conflicts
Possess an energetic and tenacious achievement orientation
Exhibit leadership qualities which elicit trust in employees and demonstrate leadership judgment
Strong knowledge and expertise in AC safety and service standards as well as labour relations
Excellent interpersonal skills
Computer literate
Must have exceptional communication skills, organization, and time management skills
Post secondary education required
Ability to work on a rotating shift pattern including weekends and the possibility of some extended hours
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Nice To Haves

Previous operational experience is an asset
Based on equal qualifications, preference will be given to bilingual candidates.

Responsibilities

Lead our Workforce Planning Coordinators to ensure effective staffing to deliver operational safety, a satisfying work environment and improved customer service quality for YUL Cargo including support for smaller western Cargo stations
Optimize utilization across operations by making strategic staffing recommendations and decisions
Proactively review and understand staffing position to provide meaningful insights on trends, forecast, opportunities for improvement, and identify areas of concern
Understand how to pull together operational reports and provide interpretation and analysis
Generate reports and liaise with the Operations team to proactively suggest ways to reduce costs and improve productivity
Anticipate, identify, and resolve staffing issues with a results-oriented approach
Assume local leadership, as assigned, for specific local initiatives for process & performance improvement within the Resource department
Maintain a solid understanding of staffing plan, pipeline and forecast to manage available resources and advise on future supply and demand
Ensure data accuracy in all regards in our scheduling system
Work with Workforce Planning Coordinators to deploy unionized staff in a fast paced and dynamic Cargo environment. Effectively communicate to both internal and external stakeholders to achieve excellence in customer service
Act as a coach for the employees, motivate and engage individuals and the team to build a positive and healthy working environment
Develop daily staff rosters, including filling vacancies, reassigning staff, hiring overtime, managing under-time, and identifying exceptions
Adjust staffing levels in response to operational changes
Effectively plan and delegate daily work assignments for the Cargo unionized staff
Manage and resolve employee issues that are escalated by Workforce Planning Coordinators
Play an influential role in nurturing a sense of ownership across the workforce, so that employees feel empowered to use their judgment and experience to make sound decision