Workforce Talent Advisor
About The Position
Surge Staffing is seeking a Workforce Talent Advisor with high energy, work ethic, good attitude, personality with a good phone voice. This is a permanent, full-time internal position with Surge Staffing. Considerations will be made immediately. This role involves delivering superb customer service, recruiting, interviewing, and matching employee skill sets to customer needs. It also includes business development, acting as a liaison, maximizing billable hours, performing administrative tasks, conducting service and sales calls, implementing marketing programs, and nurturing business partnerships. The role also involves recruiting, training, and retaining temporary associates, as well as troubleshooting problems for associates and customers.
Requirements
- High school diploma required; or equivalent work experience/education greatly preferred
- Must have sales experience at least 1 year
- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet
- Ability to travel to various locations and customer sites as needed; reliable transportation a must
- Ability to work effectively and efficiently independently as well as in a group setting
- Sales-minded, team-oriented and exceptionally calm under pressure
Nice To Haves
- Previous experience in a supervisory or leadership role a plus
- Previous experience in sales, human resources, or a service industry recommended
Responsibilities
- Deliver superb customer service to clients and temporary associates
- Perform resume searches, refer to established candidate pool and other staffing/job board resources to fulfill client orders in a timely manner
- Recruit, conduct interviews and follow-up with candidates and temporary associates
- Successfully and strategically match employee skill sets to customers' hiring needs
- Assist in the development of business leads & retention of current clientele
- Act as a professional and reliable liaison between temporary associates and clients
- Maximize billable hours to increase market share and branch profits
- Perform a variety of administrative tasks that support the overall mission of quality performance.
- Conduct service calls to ensure quality customer service; conduct outside sales calls to obtain new business partnerships and customers
- Present customers with additional Surge Staffing products and services
- Implement and manage detailed marketing programs for sales calls, direct mail, in-office demonstrations and public relations for assigned branch
- Nurture strong business partnerships by providing exceptional customer service skills and implementing customer development & retention strategies
- Recruit, train and retain temporary associates; coach and counsel temporary associates to ensure quality performance and job satisfaction
- Troubleshoot and resolve problems or complaints of temporary associates, as well as customers and other personnel
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
