Workforce Optimization Program Manager
About The Position
Reporting to the Workforce Operations Strategy & Optimization Leader, the Workforce Optimization Program Manager drives operational process optimization and efficiencies across workforce operations. The role identifies opportunities, contributes to solution design, technology selection and integration, and implementation. It leads project management for this work while applying subject matter knowledge in talent acquisition, HR processes, onboarding, orientation, and labor management. The position analyzes and improves workforce and recruitment workflows and tools; develops and implements scalable processes; manages workforce-related projects and continuous improvement initiatives; supports workforce metrics and technology systems; and collaborates with HR, IT, recruiters, and hiring managers on implementation, troubleshooting, training, and documentation.
Requirements
- Bachelor’s degree in Business Administration, Economics, or a similar field; an additional five years of experience may be considered in lieu of a degree. High school diploma or GED required.
- At least 2 years of experience in recruitment operations, HR project management, or process improvement.
- Advanced knowledge of Microsoft products such as PowerPoint, Word, and Visio.
- Intermediate Excel proficiency, including building and analyzing pivot tables and using VLOOKUP functions for data management and reporting.
- Ability to manage multiple projects simultaneously in a fast-paced environment.
- Strong understanding of workforce technology, which may include applicant tracking systems (ATS), HR technology, or labor/productivity systems.
- Excellent organizational, communication, and stakeholder management skills.
Nice To Haves
- Experience in healthcare recruiting or workforce management environments.
- Familiarity with ATS, CRM, workforce planning, or HR systems.
- Experience supporting large-scale change initiatives or system rollouts.
- Knowledge of recruiting metrics, workforce analytics, and reporting.
- Comfort leading virtual live training sessions, developing clear user guides, and providing end-user support during process or system launches.
- Project management certification or formal training, such as PMP, Agile, Lean, or Six Sigma.
Responsibilities
- Analyze workforce and recruitment workflows and tools to identify opportunities to improve efficiency and effectiveness.
- Develop, document, and implement scalable processes that enhance user experience and effectiveness.
- Ensure processes comply with policies, legal and regulatory requirements, and industry best practices.
- Work cross-functionally with HR, IT, and other departments to improve systems and tools.
- Manage and report on recruitment and workforce-related projects, including system implementations, process automation, and reporting enhancements.
- Drive continuous improvement initiatives using data insights and stakeholder feedback.
- Support monitoring workforce metrics and KPIs to identify trends, gaps, and opportunities for improvement.
- Partner with HRIS and IT teams to optimize applicant tracking, core HR, onboarding, and other systems.
- Support system migrations, integrations, and user training.
- Serve as a resource for recruiters, hiring managers, and HR teams during process implementation and troubleshooting.
- Provide training and documentation to ensure alignment with updated policies and systems.
Benefits
- Medical, dental, vision, disability, AD&D, and life insurance.
- Paid time off, including vacation and sick leave.
- Discretionary 401(k) match.
- 10 paid holidays per year.
- Health savings accounts and healthcare and dependent flexible spending accounts.
- Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare, and auto and home insurance.
- Paid sick leave and other leave benefits in accordance with applicable federal, state, and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
