Workforce Navigator Steps for Success

University Area CDC•Tampa, FL

About The Position

The Workforce Navigator is responsible for coordinating the development and implementation of each participant’s Individualized Goal Plan (IGP). This role also manages the delivery of wrap-around case management services for individuals and their household members, with a strong focus on workforce and career resources. The Workforce Navigator provides instruction, coaching, and comprehensive case management support to STEPS for Success participants and community members. The role supports clients in building career development skills, improving job readiness, and accessing wrap-around services that promote long-term success. In addition, the Workforce Navigator develops partnerships that create workforce opportunities and helps coordinate career services within the community. The mission of this role is to equip individuals with the tools, education, and resources needed to achieve economic mobility, maintain sustainable employment, strengthen financial stability, and receive personalized support throughout the case management process.

Requirements

Associate’s degree required; bachelor’s degree preferred.
2-5 years of work experience in case management and workforce initiatives, customer service, social service or similar field.
Non-profit experience is a plus.
Excellent technology skills including MS Office applications.
Familiar with standard concepts, practices, and procedures within a particular field.
Relies on experience and judgment to plan and accomplish goals.
Ability to read, write, analyze, and interpret complex documents.
Ability to respond effectively to sensitive inquiries or complaints.
Ability to effectively communicate in English, Spanish proficiency preferred.
Ability to apply mathematical concepts.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.
General knowledge of computers and security measures.
Specific knowledge of database software; internet software; online forms protocol; and internet navigation.
Proficient in Microsoft Office Suite and Outlook.
Ability to establish and sustain effective working relationships with a team, as well as external agencies and partners when required.
Excellent verbal and written skills.
Excellent organizational and time management skills, as well as the ability to work independently.
Ability to follow specific processes consistently.
Skills in coordinating activities, evaluating data and establishing priorities.

Nice To Haves

Bachelor's degree preferred.
Spanish proficiency preferred.
Non-profit experience is a plus.

Responsibilities

Provide case management and support services for individuals and families.
Provide initial screening, assessments and intake procedures for assigned cases and referrals.
Perform need and risk assessments, evaluate and analyze individual goal plans, complete proper documentation and follow through providing wrap-around support.
Responsible for entering client progress notes, required monitoring data and follow-up details in the STEPS case management and Workforce-related systems.
Administer necessary paperwork and data collection practices for documentation and measurement of program outcome goals. Maintain thorough records of client interactions and update data regularly.
Support recruitment and full case management with wraparound services for clients.
Develop personalized action plans and financial goals for clients.
Assist in collecting and managing data for department and funder reports.
Work collaboratively with the team and across departments to provide seamless service delivery for families and individuals.
Coordinate and conduct job readiness and other workforce-related training courses, coaching or support.
Create and maintain positive relationships with partners for job opportunities, job readiness resources, and workshop facilitation.
Participate and complete training as determined in consultation with the STEPS Program Manager or Director of Programs and requirements of funders.
Develop an in-depth knowledge of community resources to support clients.
Represent the organization at outreach opportunities and job fairs.
Perform clerical duties and generate monthly reports.
Follow multiple grant guidelines for program operation and analysis.
Operate within program budget guidelines.
Other duties as assigned.