Reinvest Workforce Navigator

Five Keys Schools and Programs•Los Angeles, CA

6d•Hybrid

About The Position

Five Keys is a nonprofit organization that operates an extensive network of programs across California. With a presence in 14 counties and over 120 locations, Five Keys focuses on various initiatives aimed at empowering individuals and families to overcome poverty and inequity. The organization's programs encompass a wide range of services, including public charter schools, restorative justice programs in jails and prisons, shelters, permanent supportive housing, and the development of new housing and support programs. At Five Keys, the overarching objective is to uplift individuals and families by providing them with essential resources. This includes education, housing, employment, and the necessary tools to sustain their progress. By offering these fundamental elements, the organization aims to create positive and lasting change in communities, making them better places for everyone. The Reinvest Workforce Navigator reports to the Reinvest Program Manager and is accountable for delivering system navigation and employment support services to participants in the California Community Reinvestment Grants Program (CalCRG). This role provides direct services including outreach, intake, needs assessment, individualized service planning, and ongoing case management. The Workforce Navigator also leads job development efforts by engaging employers, building workforce partnerships, and connecting participants to employment opportunities. The position coordinates and facilitates monthly workshops focused on life skills, wellness, and workforce readiness to promote participant stability and long-term success. The Workforce Navigator maintains accurate documentation, tracks participant progress, and ensures compliance with all CalCRG reporting requirements. We are looking for someone who insists on maintaining a positive attitude and enjoys supporting a diverse group of people. If this job is for you, you are a proactive communicator who can build strong relationships with participants and employers while ensuring accurate documentation and compliance with program requirements. This is a grant-funded position for a term of up to 3 years, with continuation contingent on funding and program needs.

Requirements

Understanding of the systemic barriers to employment faced by underserved or justice-involved populations, and strategies for barrier removal
Knowledge of local workforce development systems, community-based organizations, and social service resources
Familiarity with trauma-informed care and restorative justice practices.
Proficient in case management skills, including assessing client needs, developing individualized employment plans, and tracking progress
Advanced proficiency in Zoom, Microsoft Office, Google Workspace, and databases
Able to maintain strict confidentiality and take all precautions when handling sensitive information
Experience in career coaching, resume and cover letter development, and interview preparation techniques
Experience with motivational interviewing or similar counseling techniques to encourage and guide clients
Frequent talking and hearing conversations
Long periods of walking, sitting at a desk and/or computer station
Lifting items that weigh up to 25 lbs; reaching, bending, carrying and stooping within the daily routine of tasks and activities
Moderate noise level
Work environment varies from site to site
Some personal safety risk working in underserved communities
In office must live in Northern or Southern California where Five Keys operates
Up to 30% travel to site locations as needed

Nice To Haves

Capacity to communicate effectively
Collaborate with others while building positive relationships
Strong problem solving skills
Dynamic learning mindset
Committed to a high level of cultural and social awareness
Work well under pressure
Observe appropriate boundaries
Operate with a high degree of emotional intelligence
Insists on maintaining a positive attitude
Enjoys supporting a diverse group of people
Proactive communicator
Build strong relationships with participants and employers
Ensuring accurate documentation and compliance with program requirements

Responsibilities

Lead outreach, engagement, and enrollment efforts through community events, tabling, and partner referrals to meet program enrollment goals
Complete participant intake, needs assessments, and individualized service plans in alignment with program requirements
Manage an ongoing caseload of participants and provide consistent follow-up and support throughout the program
Provide system navigation services including case management, advocacy, barrier removal, and referrals to employment, education, housing, healthcare, and supportive services
Provide job development services including job readiness support, resume assistance, interview preparation, employer engagement, and connection to job opportunities
Develop and maintain relationships with employers and workforce partners to create pathways to employment for participants
Transition eligible participants to workforce programs or other employment opportunities
Coordinate and facilitate monthly life skills, wellness, and/or workforce readiness workshops
Coordinate and track participant attendance for workshops, orientations, and services
Build and strengthen partnerships with local service providers and maintain community relationships to enhance participants access to supportive services
When requested attend community events, partner meetings, and outreach activities
Maintain accurate and timely data entry in Salesforce or other required databases, including case notes, services, outcomes, and supporting documentation
Prepare and maintain reporting and invoicing documentation, ensuring all data is complete, accurate, and audit-ready
Meet performance targets related to enrollment, service delivery, barrier removal, and employment outcomes
Perform all duties in strict compliance with CalCRG grant requirements, including documentation, reporting, and service delivery standards
Participate in team meetings, program reviews, and required trainings
Maintain flexibility in schedule and responsibilities, including occasional changes in hours or duties, to meet program and contractual obligations
Other duties as assigned

Benefits

Affordable medical, dental, and vision insurance
Generous paid time off
Pre-tax flexible spending accounts
403(b) retirement plan
Annual reimbursements of up to $100 for gym memberships, smoking cessation programs, and weight loss programs
Up to $50 per year for athletic event participation and massages
Access to a wellness app
Wellness coaches
Employee Assistance Program for employees and their dependents
Ongoing professional development opportunities including conferences, staff development training, and coaching plans