Workforce Management Intern

Athene • West Des Moines, IA

8d

About The Position

The Workforce Management (WFM) team plays a critical role in supporting Operations by partnering with leadership on staffing models, forecasting volumes, and providing detailed analysis. This internship offers hands-on experience in WFM processes while also providing opportunities to strengthen analytical, technical, and problem-solving skills. Many of our interns have successfully transitioned into full-time WFM roles, making this an excellent launching point for your career. Athene is a Military Friendly Employer! Athene is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.

Requirements

• Self-motivated with the ability to work independently.
• Strong verbal and written communication skills.
• Excellent attention to detail and accuracy with data.
• Intermediate proficiency in Microsoft Excel, PowerPoint, and Word.
• Basic SQL knowledge (or willingness to learn) for data validation and reporting.
• Strong analytical and problem-solving abilities.
• Ability to work collaboratively within a team-oriented environment.
• Must be enrolled at an accredited college or university for Fall term 2027.

Nice To Haves

• Gain hands-on experience from the Workforce Management team.
• Learn forecasting, scheduling, and performance monitoring processes.
• Strengthen technical skills in Excel, data validation, and SQL.
• Build professional experience in a fast-paced, collaborative environment.
• Opportunity to provide recommendations that influence process and system improvements.

Responsibilities

• Assist the WFM Team with daily workload such as reporting, forecasting, and managing frontline schedules.
• Manage shared inbox communications and ensure timely follow-up.
• Provide strong documentation for processes, analysis, and recommendations.
• Validate scheduling accuracy and ensure data reliability using reporting tools.
• Review and analyze performance data to identify process improvements.
• Maintain a project log, evaluate assigned tasks, and prepare feedback to leadership.

Benefits

• Professional development
• Social events
• Networking events
• Volunteer opportunities
• Community involvement
• Collaboration with other interns
• Paid housing option (if eligible)

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed