Workforce Management Intern

Athene•West Des Moines, IA

About The Position

Working at Athene is more than an internship — it’s a game changer for your career. Being an intern at Athene is seeing your idea come into fruition through collaborating with a team. It’s doing meaningful work with talented people. All internships are designed for you to create innovative solutions for our customers and the industry. Your internship is about making a difference in our communities. This is your chance to change the game with one of the leading retirement services companies in the United States. What you can expect as an Athene Intern: Professional development Social events Networking events Volunteer opportunities Community involvement Collaboration with other interns Paid housing option (if eligible) Internships will run from mid-May to early August Interviews and hiring decisions expect to be completed prior to mid-November, with some being completed as early as late September. Qualified candidates must be enrolled at an accredited college or university for Fall term 2027. The Workforce Management (WFM) team plays a critical role in supporting Operations by partnering with leadership on staffing models, forecasting volumes, and providing detailed analysis. This internship offers hands-on experience in WFM processes while also providing opportunities to strengthen analytical, technical, and problem-solving skills. Many of our interns have successfully transitioned into full-time WFM roles, making this an excellent launching point for your career.

Requirements

Self-motivated with the ability to work independently.
Strong verbal and written communication skills.
Excellent attention to detail and accuracy with data.
Intermediate proficiency in Microsoft Excel, PowerPoint, and Word.
Basic SQL knowledge (or willingness to learn) for data validation and reporting.
Strong analytical and problem-solving abilities.
Ability to work collaboratively within a team-oriented environment.
Must be enrolled at an accredited college or university for Fall term 2027.

Nice To Haves

Gain hands-on experience from the Workforce Management team.
Learn forecasting, scheduling, and performance monitoring processes.
Strengthen technical skills in Excel, data validation, and SQL.
Build professional experience in a fast-paced, collaborative environment.
Opportunity to provide recommendations that influence process and system improvements.

Responsibilities

Assist the WFM Team with daily workload such as reporting, forecasting, and managing frontline schedules.
Manage shared inbox communications and ensure timely follow-up.
Provide strong documentation for processes, analysis, and recommendations.
Validate scheduling accuracy and ensure data reliability using reporting tools.
Review and analyze performance data to identify process improvements.
Maintain a project log, evaluate assigned tasks, and prepare feedback to leadership.