Workforce Management Analyst

Wawa, Inc.

2d•Onsite

About The Position

The Workforce Management Analyst is responsible for the technical activities related to the development, research, documentation, configuration, maintaining and testing of all Reflexis/ZEBRA modules, which includes Reflexis Scheduler, Task Manager, Time & Attendance, Advanced Analytics reporting software, and the Employee Self-Service mobile application with a strong emphasis on internal system confidence and user experience. This individual will lead efforts to evaluate, assess, and create new business processes as well as enhance current business processes working collaboratively with Operation Engineers, People Team, Payroll/Benefits, Finance and other corporate partners, to drive the labor efficiencies & ensure standards of critical associate data. Leads cross functional teams for the implementation, planning, coordination, change management, and support of the Workforce Management solutions including creation/development of new scheduling environments for internal partners.

Requirements

Bachelor’s Degree in Industrial Engineering, preferred
Comprehensive knowledge of how standard Workforce Manager solutions operate rule development and labor simulations
Knowledge of corporate technology architecture
Experience in an IT environment
Experience with Reflexis Workforce Management solutions, which includes Scheduler, Task Manager, Time & Attendance, Advanced Analytics reporting software, and the Employee Self-Service mobile application
Experience with Microsoft Office Suite including advanced Excel skills, corporate software packages and DOS

Nice To Haves

Excellent oral and written communication skills required
Exceptional leadership and problem-solving skills
Analyze information and effectively propose solutions
Organize, plan and manage projects in a timely and efficient manner
Work collaboratively with cross-functional teams
Ability to work well individually as well as in a team environment
Excellent interpersonal and customer service skills
Detail oriented and excellent organizational skills
Ability to handle multiple projects simultaneously and independently
Proven self-starter with demonstrated ability to make decisions
Ability to travel 30% of the time

Responsibilities

Serve as Subject matter expert and take ownership of all issues and direct configuration of all Reflexis/Zebra ZTI Workforce Management tools and programs.
Perform testing and analysis to ensure system meets or exceeds end-user requirements and standards of deployment.
Ensure design solutions are validated and tested (post-configuration), to confirm the design is working as planned, downstream impact is minimized, and additional problems are not inadvertently resulting in the change.
Develop and support the rollout of new system components, programs, processes, and recommend improvements, advising on best practices related to functionality.
Develop user procedures, guidelines, and documentation for related systems.
Provide training to team members/business users on new processes/functionality as needed.
Orchestrate and perform testing of new releases for functional areas.
Keep up to date on Reflexis/Zebra systems functionality and updates.
Manage new feature releases, including scope and schedule of each release, working between business owners, IT, and coordinating resources.
Work on identifying additional functionality that could/should be considered to help drive user adoption.
Identify opportunities to change business processes and facilitating their implementation after their integration into the new technology.
Provide subject matter expertise to lead and collaborate with a cross-functional team to refine processes to determine the labor needs of new platforms and initiatives, also considering the efficiency and effectiveness of existing programs; as well as develop new processes and advise on best practices to optimize the use of labor.
Perform mass data loads in Reflexis/Zebra Cognos reporting, proactively identify and/or correct errors in Reflexis/Zebra business processes, employee data configurations, and resolve the impacts of any changes to processes.
Lead the maintenance of all system components such as but not limited to Attributes, Store Groups, Curves, Store Setup, RTM Users, etc.
Responsible for maintaining system integrity to provide Payroll Department a weekly payfile for the administration of store operations payroll.
Annual configuration to ensure proper holiday pay premiums
Ensure all pay policies and scheduling standards comply to federal, state and local labor laws.
Fair Labor Laws regulations for notifications and penalties
Work with Compensation department for the implementation of changes to store associate payroll requirements and benefits
Develop Reflexis suite to be utilized by other corporate departments and major Store Operations design (Catering, Drive Thru, Urban 3000, Delivery, NEXT 10 Stores, Corporate Scheduling Environments
Identify opportunities to change business processes, integrating them into the new technology and facilitating their implementation.
Collaborate with Operations Engineers to achieve business objectives regarding time and frequency studies for Store Operation’s processes, to ensure current system accuracy.
Utilize results from time studies to determine financial impact and ensure it fits with the labor ratio budget for impacted stores.
Optimize Labor Scheduler efficiencies to improve productivity and appropriate management of labor expense.
Proactively identify labor productivity opportunities to change store operating processes to reduce store level complexity and remove non value-added costs from the system.
Work directly with external vendor partners to take identified solutions and integrate them into current technology systems.
Monitor stores performance to ensure alignment and execution to improve overall effectiveness and efficiency.
Proactively communicate with Store Operations to assist in execution of processes to maximize labor effectiveness.
Oversee and continuously improve all Store Operations support services and related tools associated with Reflexis/Zebra and Labor management standards.
Lead all Store Operations support efforts associated with Reflexis and Labor standards.
Provide responses to Voice of the Associate submissions pertaining to labor in a timely manner.
Ensure the daily and timely delivery of support to stores for all labor requests.
Support all team members in delivering standard labor management responsibilities as needed.
Lead the development of store labor budgets to improve accuracy and alignment with the new business model.
Provide support to Store Operations for New and Remodel stores.
Manage Cognos Reporting functions to provide data and develop needed reporting to business partners on new initiatives and store processes.
Log and maintain tickets in SAAS portal which is our Reflexis/Zebra support application.
Take ownership of issue through resolution.
Communicate and educate business teams as needed on resolution.