Workforce Forecasting Manager
About The Position
The Workforce Forecasting Manager leads workforce forecasting strategy for Customer Service teams across North America, using data, trends, and business insights to improve workforce planning and support the company’s growth. The role leads and develops the WFM Forecasting team and partners with Customer Service leaders and cross-functional teams to align staffing with customer demand and business trends. It monitors forecast performance, improves accuracy, and identifies enhancements to forecasting processes, tools, and reporting to support business decisions. The position is based on-site at Uline’s Kenosha Branch in Kenosha, Wisconsin.
Requirements
- Bachelor’s degree.
- 2+ years in a workforce management leadership role.
- 3+ years of workforce forecasting and software experience, including demand planning and trend analysis.
- Advanced Excel skills, including complex formulas and data analysis.
- Excellent organizational and communication skills.
Responsibilities
- Build data-driven workforce forecasts to help Customer Service teams prepare for customer demand across North America.
- Lead and develop the WFM Forecasting team, fostering collaboration, high performance, and continuous improvement.
- Partner with Customer Service leaders and cross-functional teams to align staffing strategies with customer demand and business trends.
- Monitor forecast performance and refine planning approaches to improve accuracy and support operational goals.
- Identify opportunities to improve forecasting processes, tools, and reporting, and present recommendations that drive business decisions.
Benefits
- Complete health insurance coverage.
- 401(k) with 6% employer match starting day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program covering professional continuing education.
- Café featuring affordable daily meal options from local restaurants.
- On-site fitness center and beautifully maintained walking paths.
- Clean, modern facilities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
