Workforce Forecasting Manager

Uline • Kenosha, WI

1d • Onsite

About The Position

Uline is seeking a Workforce Forecasting Manager to lead the workforce forecasting strategy supporting Customer Service teams across North America. The role uses data, trends, and business insights to improve workforce planning and help teams meet customer demand as the company grows. The manager leads and develops the WFM Forecasting team and partners with Customer Service leaders and cross-functional teams to align staffing strategies with business needs.

Requirements

• Bachelor’s degree.
• At least 2 years in a workforce management leadership role.
• At least 3 years of workforce forecasting and software experience, including demand planning and trend analysis.
• Advanced Excel skills, including complex formulas and data analysis.
• Excellent organizational and communication skills.

Responsibilities

• Build data-driven workforce forecasts to help Customer Service teams stay ahead of customer demand across North America.
• Lead and develop the WFM Forecasting team, fostering collaboration, high performance, and continuous improvement.
• Partner with Customer Service leaders and cross-functional teams to align staffing strategies with customer demand and business trends.
• Monitor forecast performance and refine planning approaches to improve accuracy and support operational goals.
• Identify opportunities to enhance forecasting processes, tools, and reporting, and present recommendations that drive business decisions.

Benefits

• Complete health insurance coverage.
• 401(k) with a 6% employer match starting on day one.
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program covering professional continuing education.
• Employee Perks Café with affordable daily meal options from local restaurants.
• On-site fitness center and walking paths.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager