Workforce Engagement Administrator (48761)

NORTH TEXAS EMERGENCY COMMUNICATION CENTER INC•Carrollton, TX

4d•$85,086 - $118,712•Onsite

About The Position

The Workforce Engagement Administrator develops, implements, and continuously improves workforce strategies across the employee lifecycle. Serving as a strategic partner to leadership, this position uses workforce data, employee feedback, and organizational insight to identify trends, strengthen workplace culture, and support measurable improvements in engagement, retention, and operational effectiveness. Working within NTECC’s high-performance public safety environment, this position builds trusted relationships across the organization, supports employee development and career mobility, coordinates recognition and engagement programs, and provides leadership with factual, objective, and solution-oriented information.

Requirements

Knowledge of employee engagement, organizational development, and workforce-retention practices.
Experience designing or implementing workforce programs.
The ability to build credible and professional relationships with employees, supervisors, and organizational leadership.
Experience using employee feedback and workforce data to identify trends and recommend improvements.
Strong written and verbal communication skills.
Sound professional judgment and the ability to handle sensitive information with discretion.
Strong organizational, event-planning, and project-management skills.
The ability to manage competing priorities and remain responsive and solution-oriented in a high-stress, shift-based public safety environment.
Bachelor’s degree in Human Resources, Communications, Public Administration, or a related field. Equivalent work experience may be considered in lieu of education.
Five years of progressively responsible experience in human resources, employee engagement, organizational development, or workforce analytics, including direct responsibility for designing or implementing workforce programs.
Must speak, read, and write in English.
Must pass all applicable pre-employment screenings, including a drug screen and background investigation.
A valid Texas Driver’s License may be required, or the employee must be able to obtain one within 90 days of employment.
Must pass an FBI criminal-background fingerprint check and comply with state and federal criminal-justice information-security requirements.

Nice To Haves

Human resources certification, such as PHR or SHRM-CP, or an equivalent credential.
Experience working with first responders or emergency communications professionals.
Strong event-planning and project-management skills.
Experience working in a public safety, high-stress, or shift-based environment.
Any work-related experience resulting in acceptable proficiency in the minimum qualifications may substitute for the specified education and experience requirements.

Responsibilities

Create, implement, and continuously improve employee lifecycle programs, including recruitment, onboarding, engagement, and retention initiatives.
Develop strategies to improve the employee experience through proactive feedback collection, analysis, and program implementation.
Support recruitment activities, including scheduling, communication, and candidate coordination.
Help ensure every candidate receives a consistent and professional experience.
Track recruitment metrics and provide updates as needed.
Design, implement, and continuously improve a comprehensive onboarding program that welcomes new employees and introduces them to NTECC’s mission, values, and culture.
Lead a structured onboarding experience that builds engagement, connection, and clarity of expectations throughout an employee’s first 90–180 days.
Establish and monitor onboarding milestones to support successful integration into NTECC and the employee’s assigned team.
Partner with Operations, Training, and leadership to align onboarding, job-specific training, and long-term employee success.
Use employee feedback and performance data to evaluate onboarding effectiveness and improve early-tenure outcomes.
Serve as an integral member of the NTECC Employee Engagement Committee.
Assist with planning and implementing employee engagement initiatives and programs.
Build relationships with employees to understand morale, workplace concerns, and organizational dynamics.
Identify trends affecting the employee experience and communicate relevant observations to leadership.
Exercise professionalism and appropriate discretion while ensuring significant information is shared with management.
Track workforce information, including turnover, attendance, engagement, and retention trends.
Identify patterns affecting employee satisfaction and organizational retention.
Provide regular updates and actionable information to leadership.
Support initiatives designed to strengthen employee retention.
Support employee growth, career development, and upward-mobility initiatives.
Help employees understand career pathways and advancement opportunities.
Promote available training and professional-development programs.
Coordinate and support supervisor engagement efforts.
Share relevant employee feedback and workforce observations with leadership.
Support consistency in organizational communication and expectations.
Coordinate employee recognition and incentive programs.
Track participation and assist in evaluating program effectiveness.
Assist with drafting and distributing internal communications.
Support clear and consistent organizational messaging.
Provide regular updates to leadership regarding employee engagement and workplace trends.
Escalate significant concerns in a timely and appropriate manner.
Ensure reports and communications are factual, objective, and solution-oriented.
Perform other duties as assigned.