Workforce Development Specialist-Hybrid

CareerSource Suncoast • Sarasota, FL

5h • $44,000 • Hybrid

About The Position

The Workforce Development Specialist assists job seekers with career development by providing services such as training scholarships, career planning, resume and job-search assistance, public-assistance support, and referrals to community resources. The role requires empathy and the ability to respond effectively to clients’ individual needs. The position is full-time, non-exempt, and hybrid, with a Monday–Friday schedule of 8 a.m.–5 p.m. and work from home two to three days per week. It reports to the Workforce Development Manager.

Requirements

• Bachelor’s degree from an accredited college or university in Business, Human Services, Education, or a related field, plus two years of related work experience, or an equivalent combination of education and experience.
• Average minimum digital literacy.
• Competency in Microsoft Office, including Word, Outlook, and Excel.
• Ability to work in SharePoint and Word documents, including uploading documents and sending Adobe files for signatures.
• Ability to maintain and update an Outlook calendar daily, share calendars, and search others’ calendars.
• Basic social media competency, including LinkedIn profile creation and regular monitoring.
• Ability to write professional emails for a variety of audiences.
• Ability to work with culturally diverse populations.
• Ability to work independently and in a group.
• Strong time-management and organizational skills.
• Familiarity with the communities served and knowledge of local needs and resources.
• Interpersonal skills, including effective communication, active listening, and critical thinking.
• Ability to develop and maintain professional working relationships with management and coworkers.
• Strong data-entry skills, including attention to detail, accuracy, and sustained focus.
• Positive attitude, strong character, and willingness to learn.
• Excellent customer-service skills.
• Strong oral and written communication skills.
• Ability to organize and prioritize responsibilities.
• Self-motivation and ability to motivate others.
• Common sense and good judgment.
• High integrity, trustworthiness, and confidentiality.
• Ability to maintain effective working relationships with personnel at all levels and protect the confidentiality and security of organizational and customer records and information.

Nice To Haves

• At least one year of career-development experience is preferred within the two years of related experience.

Responsibilities

• Coordinate case management to support client success and state and local performance goals.
• Verify eligibility for program services.
• Assess clients’ training needs, education, work experience, skills, interests, and barriers to employment.
• Help clients develop financial plans and budgets.
• Help clients identify employment goals and career-development needs and create achievable service and employment plans.
• Support clients in becoming self-sufficient and reducing or ending public assistance.
• Authorize and coordinate supportive services, such as child care and transportation, and track funding obligations when appropriate.
• Monitor clients’ progress during program activities.
• Maintain timely, accurate, thorough, and policy-compliant case records in the CRM system.
• Assist clients with job placement.
• Collaborate with Senior Workforce Development Specialists and Managers to develop approaches that help clients reach career goals.
• Monitor, review, and discuss performance reports with colleagues and Senior Workforce Development Specialists.
• Assess client needs at the front desk and provide information, instruction, referrals, and resources in person and by telephone.
• Help clients use job-search websites, online tutorials and assessments, training and social-service websites, and email providers.
• Critique, proofread, edit, and format client resumes.
• Assist clients with the Florida Skills Assessment, including interpreting and applying results.
• Document services and case notes in the appropriate CRM system or systems.
• Prioritize service to identified U.S. military veterans and conduct initial assessments for veterans with qualifying employment barriers.
• Develop general knowledge of CareerSource Suncoast programs and services.
• Maintain professional relationships with CareerSource Suncoast management, staff, partners, and clients.
• Attend and participate in center and program staff meetings and training.
• May facilitate workshops and orientations about available programs and services.
• Perform other related duties as requested.

Benefits

• Four weeks of paid time off in the first year, usable after 90 days.
• 12 paid holidays.
• Medical plan with HSA; the employer contributes $1,200 annually to the employee’s HSA. Other low-cost plans are available.
• Dental plan.
• Life insurance and long-term disability coverage.
• Professional development opportunities.
• 401(k) plan with employer contributions of 7.5% of salary biweekly upon eligibility.
• Dependent medical coverage, with the employer contributing 25% toward dependent premiums.
• Vision coverage.
• Dependent dental coverage.
• Additional life insurance and AD&D coverage.
• Dependent life insurance.
• Short-term disability coverage.
• Supplemental cancer, accident, and hospital insurance plans that pay the employee directly for a covered event.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level