Workforce Development Specialist

Matrix Human Services•Detroit, MI

About The Position

The Workforce Development Specialist helps individuals gain the skills and knowledge needed to secure and maintain employment. The role involves assessing participant needs, designing and delivering workforce training, and guiding participants toward their career goals. The specialist also works with employers to understand workforce needs and connect qualified job seekers with suitable opportunities. The specialist supports participants through career planning, job-search strategies, resume writing, interview preparation, workshops, seminars, and individual coaching. The role includes maintaining accurate participant records and confidential case files, monitoring progress and program outcomes, and developing relationships with employers, community organizations, and educational institutions. The position also involves organizing events that connect job seekers with employers and contributing to continuous program improvement.

Requirements

Bachelor’s degree in workforce development, social work, psychology, business, or human resources.
Ability to work flexible hours, including some evenings and weekends.
Strong writing skills and ability to handle multiple tasks.
Excellent verbal and written communication skills.
Reliable transportation.
Ability to travel 25% to local schools and community activities.
Self-driven, with the ability to identify process improvements and take initiative to implement change.
Strong attention to detail, organization, prioritization, and ability to achieve results while adapting to changing priorities.
Strong problem-solving skills in a team setting.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
Experience using search engines and databases to complete case notes, find resources, and help participants find employment.

Responsibilities

Conduct participant assessments and provide workforce training to build skills for obtaining and sustaining employment.
Maintain accurate participant data and progress notes.
Identify and address challenges faced by participants.
Lead workshops, seminars, and one-on-one coaching sessions.
Provide guidance and support as participants pursue career goals.
Assist participants with resume writing, interview skills, job-search strategies, and career planning.
Maintain case files, including intake forms, assessment data, release forms, attendance records, and participation forms.
Maintain strict confidentiality of information obtained through client interviews and program participation.
Ensure participant files comply with COA licensure and Matrix PQI standards.
Participate in team and other staff meetings as needed.
Assess participants’ skill gaps, career interests, and educational backgrounds.
Develop and maintain partnerships with community organizations, employers, and educational institutions.
Organize job fairs, employer panels, and other events connecting job seekers with potential employers.
Collect and enter data into appropriate systems.
Collect data to assess the impact of training programs and job placement.
Track participant progress, job placement rates, and other key performance indicators.
Assess training-program effects on participant skills and job performance.
Track and report program outcomes and participant satisfaction.
Engage in ongoing professional development.
Perform other duties as assigned.