Lead Workforce Development Specialist

Career Team • McKinney, TX

10d • $54,000 - $56,000

About The Position

The Workforce Development Specialist Lead provides day-to-day operational leadership and guidance to Workforce Development Specialists delivering Employer Services under the Wagner-Peyser Act. The Lead is the primary point of contact for center staff, supports service delivery excellence, monitors performance and compliance, coordinates workflow, and assists management in providing quality workforce services to employers and job seekers. The role fosters collaboration and operational consistency, provides coaching and training, and supports workforce performance goals while maintaining direct service responsibilities as needed.

The Lead coordinates daily activities and staff coverage, advises staff on policies, procedures, systems, and service delivery, assists with onboarding and training, and helps address operational issues. The position also performs employer services such as employer outreach, hiring-needs assessment, job order support, candidate referrals, hiring events, presentations, and promotion of workforce programs. It supports documentation quality, performance tracking, required initiatives, compliance reviews, confidentiality, and team development.

The position is full-time and exempt, based in North Central Texas, with 25% travel within and outside the designated worksite. Salary is $54,000–$56,000. Employment is contingent upon successful completion of a background check.

Requirements

• High school diploma or equivalent.
• At least three years of experience in workforce development, recruiting, employer engagement, case management, human resources, social services, or a related field.
• Demonstrated knowledge of workforce programs, business services, and labor market information.
• Strong leadership, coaching, and team-building skills.
• Ability to coordinate staff activities and prioritize competing demands.
• Excellent verbal, written, and presentation skills.
• Strong customer service and conflict-resolution abilities.
• Knowledge of Wagner-Peyser programs, workforce regulations, and service delivery requirements.
• Ability to analyze reports, identify trends, and recommend operational improvements.
• Proficiency in Microsoft Office Suite and workforce management systems.
• Strong organizational skills and ability to manage multiple priorities.
• Ability to work independently while supporting collaborative team success.
• Ability to maintain confidentiality and exercise sound professional judgment.

Nice To Haves

• At least one year of demonstrated leadership, mentoring, team lead, project lead, or supervisory experience.
• Bilingual or multilingual.
• Experience with workforce center operations.
• Experience conducting staff training and quality reviews.
• Training in Trauma-Informed Care, evidence-based practices, or whole-family services.

Responsibilities

• Serve as the primary point of contact for Workforce Development Specialists within the workforce center.
• Coordinate daily workforce development activities and monitor workflow and staff coverage.
• Provide staff guidance, coaching, and support regarding policies, procedures, systems, and service delivery.
• Assist management with onboarding and training new employees.
• Reinforce expectations for performance measures, compliance, documentation, and customer service standards.
• Monitor adherence to operational procedures and identify opportunities for improvement.
• Resolve routine operational issues and customer concerns; escalate complex issues to leadership as appropriate.
• Lead team meetings, huddles, and information-sharing activities as assigned.
• Support implementation of workforce initiatives, special projects, and new program requirements.
• Provide backup support and technical assistance in Work In Texas and related systems.
• Establish and maintain professional relationships with employers and industry partners, and conduct outreach to identify hiring needs and workforce solutions.
• Assist employers with WorkInTexas.com registration and job order management.
• Recruit, screen, and refer qualified job seekers to employment opportunities.
• Plan and coordinate hiring events, job fairs, and recruitment activities.
• Deliver presentations to employers, community organizations, and workforce customers.
• Promote workforce programs, including On-the-Job Training (OJT), Subsidized Work Experience (SWE), Transitional Jobs (TJ), and other initiatives.
• Conduct employer follow-up and customer satisfaction activities.
• Support work-based learning opportunities and employer engagement efforts.
• Monitor case documentation, service records, and data entry for accuracy and compliance.
• Assist management with report review and performance-outcome tracking.
• Support oversight of TTA, STARR, RESEA, claimant follow-up activities, and other required workforce initiatives.
• Ensure timely collection and maintenance of required documentation and adherence to federal, state, and local workforce policies and procedures.
• Assist with monitoring preparation, corrective actions, and quality assurance reviews.
• Ensure confidentiality and security of customer information.
• Provide peer coaching and mentoring, share best practices, and promote continuous improvement, teamwork, accountability, and a positive customer-focused culture.
• Encourage innovation and problem-solving to improve workforce outcomes.
• Perform other duties consistent with the position's responsibilities and organizational needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED