Lead Workforce Development Specialist

Career Team•McKinney, TX

About The Position

The Workforce Development Specialist Lead provides day-to-day operational leadership and guidance to Workforce Development Specialists delivering Employer Services under the Wagner-Peyser Act. The role is the primary point of contact for workforce center staff and supports service delivery, performance and compliance monitoring, workflow coordination, coaching, training, and achievement of workforce goals. The Lead maintains direct service responsibilities as needed and fosters a collaborative, consistent, customer-focused team environment. Alongside leadership duties, the position delivers employer services, including employer outreach and engagement, recruitment and referrals, job order support, hiring events, presentations, and promotion of workforce programs. The Lead also supports documentation quality, performance tracking, required workforce initiatives, quality assurance, and confidentiality of customer information. The role is based in North Central Texas and requires 25% travel within and outside the designated worksite. The position is full-time, exempt, and offers a salary of $54,000–$56,000. Employment is contingent upon successfully completing a background check.

Requirements

High school diploma or equivalent required.
At least three years of experience in workforce development, recruiting, employer engagement, case management, human resources, social services, or a related field.
Demonstrated knowledge of workforce programs, business services, and labor market information.
Strong leadership, coaching, and team-building skills.
Ability to coordinate staff activities and prioritize competing demands.
Excellent verbal, written, and presentation skills.
Strong customer service and conflict-resolution abilities.
Knowledge of Wagner-Peyser programs, workforce regulations, and service delivery requirements.
Ability to analyze reports, identify trends, and recommend operational improvements.
Proficiency in Microsoft Office Suite and workforce management systems.
Strong organizational skills and ability to manage multiple priorities.
Ability to work independently while supporting collaborative team success.
Ability to maintain confidentiality and exercise sound professional judgment.

Nice To Haves

At least one year of demonstrated leadership, mentoring, team lead, project lead, or supervisory experience.
Bilingual or multilingual.
Experience with workforce center operations.
Experience conducting staff training and quality reviews.
Training in Trauma-Informed Care, evidence-based practices, or whole-family services.

Responsibilities

Serve as the primary point of contact for Workforce Development Specialists within the workforce center.
Coordinate daily workforce development activities and monitor workflow and staff coverage to meet customer service needs.
Provide staff guidance, coaching, and support on policies, procedures, systems, and service delivery.
Assist management with onboarding and training new employees; reinforce performance, compliance, documentation, and customer service expectations.
Monitor adherence to operational procedures, identify improvement opportunities, resolve routine operational issues and customer concerns, and escalate complex issues to leadership.
Lead team meetings, huddles, and information-sharing activities as assigned.
Support workforce initiatives, special projects, new program requirements, and provide backup technical assistance in Work In Texas and related systems.
Establish and maintain professional relationships with employers and industry partners; conduct outreach to identify hiring needs and workforce solutions.
Assist employers with WorkInTexas.com registration and job order management.
Recruit, screen, and refer qualified job seekers to employment opportunities.
Plan and coordinate hiring events, job fairs, and recruitment activities; deliver presentations to employers, community organizations, and workforce customers.
Promote workforce programs, including On-the-Job Training (OJT), Subsidized Work Experience (SWE), Transitional Jobs (TJ), and other workforce initiatives.
Conduct employer follow-up and customer satisfaction activities; support work-based learning and employer engagement.
Monitor case documentation, service records, and data entry for accuracy and compliance; assist management in reviewing reports and tracking performance outcomes.
Support oversight of TTA, STARR, RESEA, claimant follow-up activities, and other required workforce initiatives.
Ensure timely collection and maintenance of required documentation and adherence to federal, state, and local workforce policies and procedures.
Assist with monitoring preparation, corrective actions, and quality assurance reviews; ensure confidentiality and security of customer information.
Provide peer coaching and mentoring, share best practices, promote continuous improvement, teamwork, accountability, and a positive customer-focused culture.
Approach each day and task with a “ZAG” mindset and perform other duties consistent with the position’s responsibilities and organizational needs.