Workforce Development Program Manager & Career Coach (Health Care Instructional Leadership)

COPE Health Solutions•Orange County, CA

1d•$70,304 - $74,664•Onsite

About The Position

The Program Manager independently oversees the day-to-day operations of a Health Scholar site located at a hospital or ambulatory care center. Serving as the link between program participants, the internal team, and the client, the Program Manager supports a strong participant experience, meets student recruitment goals, and builds relationships with hospital and health system executives. The role combines health care delivery, student mentorship, and program administration, and is performed as the sole Program Manager at the client site. The position is based in Orange County, California, with travel of up to 10%. It is a regular, full-time, exempt role reporting to a Regional Manager, with no direct reports. The salary range is $70,304–$74,664. The Program Manager may also participate as a billable team member on consulting projects with the client as time and program performance allow.

Requirements

Bachelor’s degree and 1–2+ years of work experience are strongly preferred.
Passion for student teaching, mentoring, and development.
Strong project and people management skills.
Comfort with recruiting and networking is required.
Valid driver’s license and reliable transportation.
Excellent interpersonal, oral, and written communication skills.
Ability to work independently as the sole Program Manager at the client site.
Availability to participate in regional trainings during evenings and some weekends, typically 1–2 weekends per month.
Ability to travel occasionally to the corporate office in downtown Los Angeles.
Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and Visio.

Nice To Haves

Experience managing a large group.
Recruitment experience.
Experience or interest in health care.

Responsibilities

Recruit diverse Health Scholar candidates and maintain a strong candidate pipeline through events, campus relationships, student organization engagement, presentations, and other outreach.
Supervise program participants, typically 50–200, providing mentorship, coaching, and professional development.
Manage and improve or implement on-site program operations, including quarterly scholar training, departmental operations, recruitment activities, meetings, workshops, and seasonal programs.
Build and manage relationships with hospital client executives and staff through regular meetings, committees, and daily rounding.
Analyze quantitative and qualitative program metrics, report service-line impact and client risks, and identify opportunities to demonstrate value to client partners.
Identify opportunities to expand participant rotations into additional clinical and administrative departments in coordination with client executives.
Work with the Account Principal and other team members to identify and pursue opportunities to add value to clients through the firm’s services, including value-based payment, population health management, PMO, and process improvement.
Support firm-wide business development, including market research and contributions to articles or other business development materials.
Identify and mitigate risks involving clients, staff, or participants, including HIPAA, compliance, background checks, and policy violations; escalate high-risk concerns to management.
Participate as a billable team member on client consulting projects as time and program performance allow.
Model sound judgment, professionalism, and conflict-resolution skills for program participants.
Ensure compliance with local, state, and federal regulations, client site policies, and ethical standards.
Carry out other assigned responsibilities, tasks, and projects.