WORKFORCE DEVELOPMENT MANAGER
About The Position
At Goodwill Industries of Northeast Iowa, Inc., we believe every person has value and potential. Every day, we help people build skills, find purpose, and create better futures. If you enjoy helping others succeed and want your work to truly matter, this could be the role for you. As a Workforce Development Manager, you will help people learn new skills and move forward in their careers. You’ll lead a team while also coaching employees one-on-one, helping them grow in confidence and ability. This is more than a management job—it’s a chance to guide others, support them through challenges, and help them build a path to independence and success.
Requirements
- Bachelor’s degree in Human Services or related field (or similar experience); 2 years of full-time paid employment providing services to persons with disabilities and disadvantages may be substituted for each year of post-secondary education.
- At least 3 years of related experience (supervisory experience preferred)
- Strong communication and people skills
- Ability to coach, guide, and support others
- Comfort handling challenging situations with care and professionalism
- Good organization and problem-solving skills
- Respect for privacy and professionalism
- A positive attitude that motivates others
- Flexibility to work evenings, weekends, and travel between locations
- Valid driver’s license, reliable transportation, and insurance
Nice To Haves
- supervisory experience preferred
Responsibilities
- Support and lead retail team members, including persons served with disabilities, helping them reach their personal and work goals
- Coach and encourage employees as they build skills and confidence
- Develop and implement Journey Maps and individualized career plans
- Provide hands-on coaching, including crisis intervention and barrier resolution
- Track outcomes and keep clear, accurate records
- Complete performance reviews and help employees plan their next steps
- Collaborate with store leaders to align goals and maintain communication
- Help hire and welcome new team members
- Find new and better ways to help employees learn and succeed
- Connect employees to helpful resources inside and outside of Goodwill
- Travel to different locations and adjust your schedule as needed
Benefits
- Outstanding benefits
- generous PTO
- paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
