Workforce Coordinator

Reliance Home Comfort • Toronto, ON

4d • Hybrid

About The Position

Find Your Limitless with Reliance. By joining Reliance as a Workforce Coordinator, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

Requirements

• Must have strong problem solving, analytical and organization skills.
• Must be detail oriented and demonstrate excellent verbal, written and listening skills.
• Must demonstrate multi-tasking ability, with the ability to adapt and prioritize in a busy, dynamic environment.
• Must have strong PC skills including proficiency in Microsoft Office (MS Office), in particular Excel and an understanding of Excel formulas.

Nice To Haves

• Call centre experience is preferred.
• An understanding of call centre metrics, WFM scheduling and reporting systems (Verint, Aspect, Avaya, CXOne) is an asset.

Responsibilities

• Support real-time operations of the call centre, monitoring and reporting on multiple lines of business.
• Perform support functions including scheduling, time off planning, reporting and real-time communications between teams.
• Manage and respond to email and chat requests for scheduling and event timing.
• Review, approve and schedule offline tasks.
• Support WFM team in the optimization of schedules, adapting to real-time requirements.
• Other duties as assigned.

Benefits

• The tools you need to succeed – including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
• A great benefits plan for you / your family
• Career paths so you can advance in the company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed