Workforce Coordinator

Fuze Health•Carapichaima, FL

5d•$54,100 - $67,600•Remote

About The Position

At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs. Fuze Health’s foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future. Reporting to the Manager of Workforce Optimization, the Workforce Coordinator will support the day to day requirements for staffing, scheduling and reporting.

Requirements

University degree or relevant work experience
Proven ability to successfully work in a rapid growth virtual environment that presents significant changes
Excellent collaboration skills and ability to work with all levels of staff
Ability to prioritize and meet timelines
Excellent verbal and written communication skills
Ability to work with minimal guidance, finding joy in creating solutions to difficult problems
Experience with tools such as Verint, Amazon Connect and Aqueon
Proficiency with technology including Google Sheets, Excel, Pivot table creation and manipulation, creating formulas, etc.
Applicants must be authorized to work for any employer in the U.S. Alto Pharmacy, Fuze Health, LetsGetChecked, and Fuze Care Services can not take over, transfer, or sponsor any visa type at this time.

Nice To Haves

Experience in a scheduling environment a plus

Responsibilities

Prepare daily/weekly operational reports
Continuously reassess results to ensure metrics are achieved
Ensure optimization of the workforce on an hourly, daily, weekly and monthly basis across different lines and sites
Resolve real time issues and contribute to ongoing solutions through interaction with operations and IT
Proactively identify opportunities to drive efficiencies using data to validate work
Develop performance data reports that are end user friendly
Present findings to staff and ops leadership as needed (done on a weekly basis)
Conduct deep dive into historical interactions to find previously unknown drivers that contribute to volume fluctuations
Maintain a deep understanding behind call/email drivers
Assist capacity manager with forecasting and scheduling
Assist stakeholders with ad hoc report requests.
Create all new hire schedules and identify gaps and areas on the existing schedule that need coverage.
Update and maintain Verint Monet or any other WFM softwares that may be utilized by the company.
Real time monitoring of queues in order to reallocate resources and maintain service levels

Benefits

dental
vision
multiple group medical plans to choose from
a 401(k) retirement savings plan
group life insurance
accidental death and dismemberment (AD&D) insurance
flexible spending account (FSA)
health savings account (HSA)
commuter benefits
employer-paid short-term (STD) and long-term disability (LTD) insurance
additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program)
flexible vacation time
accrued paid sick time
10 paid holidays
(2 floating holidays for full time non-exempt employees)
eight weeks of paid parental leave for eligible employees
additional paid weeks for the birthing parent
4 weeks paid caregiver leave
a Lifestyle Spending Account allowance each month