Workforce Case Manager

The Just One Project•North Las Vegas, NV

8d•Hybrid

About The Position

The Workforce Case Manager is responsible for empowering individuals to achieve sustainable self-reliance through personalized employment support. This role focuses on assisting clients in overcoming barriers to employment by providing career counseling, job placement services, skills training, and support in accessing community resources. The Workforce Case Manager collaborates closely with clients to create individualized action plans, addressing both immediate employment needs and long-term career goals. By fostering meaningful relationships with local employers, training programs, and community partners, the Workforce Case Manager works to expand opportunities for clients and support them in achieving financial independence and stability.

Requirements

Strong verbal and written communication with clients, employers, and team members
Ability to address complex client needs and develop tailored employment plans
Empathy and patience in supporting clients in overcoming employment barriers
Strong organizational skills; ability to manage multiple clients, maintain records, and meet deadlines
Ability to work effectively with internal case managers, employers, and community partners
Familiarity with job training programs, resume building, and workforce resources
Conflict resolution skills; ability to help clients navigate and resolve workplace issues
Proven ability to advocate for underserved clients
Cultural competency; ability to work effectively with clients from diverse backgrounds and foster a positive, inclusive environment
Proficiency in client management and tracking systems, including HMIS and Salesforce, for documenting case notes, tracking referrals, and maintaining program compliance
Proficiency in Microsoft Office Suite and Google Workspace, including Gmail, Drive, Docs, Sheets, Slides, Google Meet, and Calendar
Experience with data entry and outcome tracking
Ability to reevaluate service plans and adapt strategies to improve client outcomes
Proficiency in mediation and dispute resolution techniques
Knowledge of community resources to address barriers and provide appropriate referrals
Ability to use budgeting tools to guide clients in financial planning and life skills development
Detail-oriented and deadline-driven
Crisis stabilization and rapid response capability
Trauma-informed, empathetic, and nonjudgmental approach
Ability to prioritize multiple client needs in a fast-paced environment
Commitment to professionalism, teamwork, and accountability
Bachelor's degree in Social Work, Human Services, or a related field, or an equivalent combination of education and relevant work experience in workforce case management
3+ years of nonprofit experience
3+ years of experience in workforce case management, social services, and community outreach.
Bilingual English/Spanish required given the demographics of the community served.
Proven track record of managing a caseload and delivering measurable outcomes in client stability and self-reliance.
Valid, unrestricted driver's license, maintain reliable personal transportation, and meet the organization's insurability requirements.

Nice To Haves

Experience working directly with diverse populations, including vulnerable or at-risk individuals.
Knowledge of employment related issues, housing programs, and health resources.
Familiarity with housing services, wrap-around programs, and self-sufficiency initiatives.

Responsibilities

Conduct comprehensive assessments to identify clients' skills, experiences, barriers to employment, and career aspirations.
Develop individualized employment action plans with clear, achievable goals tailored to each client's needs and abilities.
Provide one-on-one case management, including regular follow-ups to track progress, reassess goals, and adjust action plans as needed.
Conduct monthly case reviews for all clients to assess progress, address emerging needs, and ensure they are receiving necessary assistance and support.
Case conference complex cases with supervisors and provide creative solutions to challenges that arise.
Case conference with internal and external case managers to assist clients in receiving all possible services.
Connect clients to supportive services, including food assistance, childcare, transportation, housing, and financial assistance, to remove employment barriers.
Assist clients in developing and maintaining budget plans to ensure financial stability; provide guidance on budgeting, saving, and debt management.
Stay informed about workforce development trends, best practices, and local resources.
Identify suitable employment opportunities and assist clients in securing stable, meaningful employment.
Match clients with appropriate job openings, internships, or apprenticeship programs.
Build and maintain relationships with employers and job training providers to facilitate job placements and expand client opportunities.
Provide ongoing support to clients in maintaining employment stability and job retention.
Assist clients with resume writing, job applications, interview preparation, and professional development.
Educate clients about employee rights and responsibilities, and assist them in resolving workplace conflicts.
Serve as a liaison between clients and employers, providing advocacy and support as needed.
Facilitate job readiness workshops, including soft skills training, financial literacy, and workforce ethics.
Participate in community events, workforce development fairs, and employer networking sessions to expand opportunities for clients.
Maintain accurate and up-to-date client records, including case notes, assessments, and progress reports.
Record all services, referrals, recommendations, case notes, and program documentation into HMIS and Salesforce within one business day of client contact.
Ensure shared spreadsheets are updated within one business day of any changes.
Track client progress, outcomes, and success stories to inform program evaluation and continuous improvement.
Prepare and submit required program reports and data in a timely manner.
Attend training, workshops, and meetings as required.
Perform other duties as assigned.