Workforces Case Manager / Career Advisor

Career Team • Memphis, TN

11h • Onsite

About The Position

Career TEAM is a leading workforce development organization that uses technology and personalized services to help job seekers. They are looking for a Career Advisor to provide career counseling, intensive case management, and follow-up services. This role is 100% onsite and reports to the WIOA Program Lead. The Career Advisor will contribute to the mission of accelerating the human condition by assisting job seekers in their employment journey.

Requirements

• Bachelor’s degree or higher, or an equivalent combination of education and experience
• Strong communication skills and knowledge of community resources
• Possess strong analytical and problem-solving skills, with the ability to make well-thought-out decisions
• Must have MS Word and Excel skills at a minimum, and the ability to learn specialized databases and software systems
• Ability to work in a variety of settings with a culturally diverse customer base, with the ability to be culturally sensitive
• Ability to serve as a role model to customers and motivate them towards achieving goals
• Ability to meet and exceed set goals and objectives
• Excellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written required
• Knowledgeable about the WIOA program and other workforce program requirements
• A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality
• Exceptional time management skills to meet deadlines and work under pressure
• Knowledgeable about the local region and relevant partners
• A Valid Driver’s License

Nice To Haves

• Bilingual or multilingual preferred

Responsibilities

• Provide information and case management services to the community and eligible WIOA participants
• Collaborate with the Intake Specialist to complete intake and eligibility determination for the workforce program
• Assess job seekers’ employment, abilities, and training needs through interviewing, testing, and other methods
• Serve as a liaison between workforce development programs and community partners
• Enter data into VOS and otherwise use and process clients through any participant information system as required
• Guide job seekers through the preparation of individual employment plans (IEP) based on their specific occupational goals
• Stay on top of labor market trends and best practices
• Counsel clients on available job opportunities, training programs, and other services
• Refer individuals to appropriate services, training programs, or job opportunities and follow up on those activities
• Conduct orientation sessions, workshops, job clubs, and other group presentations for clients
• Follow all policies, procedures, and regulations related to eligibility documentation
• Maintain accurate individual case files for each registered customer assuring that each file contains all required eligibility documents and meets compliance requirements
• Meet and/or exceed program benchmarks
• Participate in all staff-related events as required including but not limited to training, staff meetings, and individual supervision
• Complete all required reports within the data management system
• Approach each day and task with a “ZAG” mindset
• Perform other duties and projects as needed for the success of the program

Benefits

• 401 (k) with a generous employer match
• Medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans
• Disability insurance
• Supplemental insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level