Workforce Architect Principal

FIS•Jacksonville, FL

1d•$156,060 - $265,300

About The Position

The Workforce Architect Principal is the senior owner of workforce translation at FIS. The role helps functions examine and rethink their work through structured discovery and future-state design, then translates the agreed or emerging future state into implications for roles, skills, capabilities, capacity, workforce shape and structure. The position advises leaders on resulting workforce decisions while keeping ownership of the work and business decisions with the functions and enabling-solution ownership with Product and Technology. During early pilots, the role may directly undertake elements of redesign while the enterprise method is being established. The role requires product and technology experience, AI fluency, design thinking and executive influence. It develops evidence-based workforce scenarios and recommendations, contributes workforce and human-in-the-loop requirements to enabling solutions, and stays connected through implementation to test assumptions and protect workforce intent. It also builds and scales the enterprise workforce-translation methodology, evidence standards, tools, patterns and playbooks, and mentors and directs Workforce Architect and Analyst Leads.

Requirements

Substantial experience in product development, product management, service design, process design or technology transformation.
Demonstrated ability to apply AI, automation and agent concepts to real work and use AI efficiently in hands-on design and analysis.
Ability to produce high-quality, audience-appropriate deliverables using effective prompting, iterative refinement, critical evaluation and accountable human review, and to explain and defend the reasoning and evidence behind final outputs.
Experience leading complex discovery, design and decision-making across senior stakeholder groups without taking ownership of work away from the business.
Strong design-thinking, problem-solving, solutioning, facilitation and executive-influence skills.
Ability to move between enterprise outcomes, detailed changes in work and their consequences for roles, skills, capacity and structure.
Courage to challenge assumptions and create credible options where no established answer exists.
Experience turning analysis into executable workforce, talent or organizational decisions.

Nice To Haves

Organization design, operating-model redesign or workforce strategy experience applied to technology-enabled transformation.
AI-enabled or agentic workflow implementation experience.
Process-mining, workflow-platform or intelligent-automation experience.
Experience building and scaling a new enterprise method or capability.

Responsibilities

Translate agreed or emerging future states into implications for roles, skills, capabilities, capacity, workforce shape, team structures, spans, layers, decision rights and performance measures.
Develop evidence-based workforce scenarios, options and recommendations, and advise functional leaders on workforce decisions.
Surface workforce implications early enough to influence design and investment decisions.
Help functions examine current work and rethink it through structured discovery and future-state design using a repeatable work and workforce transformation methodology.
Facilitate decisions about work to eliminate, simplify, automate, AI-augment, agent-enable or retain for human expertise, while functions retain ownership of their work and decisions.
Challenge incremental thinking, introduce possibilities enabled by AI, automation and agents, and prevent ineffective processes from being simply automated.
Help functions and Product and Technology build human-in-the-loop checkpoints into future-state work and reflect them in decision rights, role design and performance measures.
Identify implications for job architecture, learning, talent and workforce planning, and hand agreed actions to Business Partners and specialist TPO teams for execution.
Partner with functions, Product, Technology, Risk, Change Managers, Business Partners and specialist TPO teams, contributing workforce and human-in-the-loop requirements to enabling solutions.
Use AI to explore options, challenge assumptions and develop workforce scenarios and executive decision papers; validate evidence, logic, trade-offs and recommendations before presenting them.
Stay connected through implementation to test assumptions, protect workforce intent and learn from outcomes.
Build and scale the enterprise workforce-translation methodology, evidence standards, tools, patterns and playbooks.
Mentor and direct the Workforce Architect, Analyst Leads.
During early pilots, directly undertake elements of redesign as needed while the enterprise method is being established.