Workforce Administrator

CDK Global•Hoffman Estates, IL

5d•Remote

About The Position

The Workforce Administrator manages the end‑to‑end resourcing process for Implementation projects. This role oversees a dynamic queue of incoming project requests, evaluates scope and resource needs, and aligns the right associates based on geography, capacity, and skill. It requires strong coordination across Project Managers, Resource Managers, and cross‑functional teams to ensure projects are staffed accurately, timelines are achievable, and resource utilization supports divisional installation goals.

Requirements

Experience in workforce management, resource coordination, project coordination, or a related operational role.
Strong ability to interpret project requirements and translate them into actionable staffing decisions.
Excellent organizational skills with the ability to manage multiple concurrent requests.
Strong communication and relationship‑building skills across technical and non‑technical teams.
Proficiency with workforce planning tools, project management systems, or scheduling platforms.
Analytical mindset with the ability to balance competing priorities and make data‑informed decisions.

Nice To Haves

Experience supporting software implementation, IT services, or professional services environments.
Familiarity with capacity planning, forecasting, or skills‑based routing.
Background in cross‑functional collaboration with project managers and technical teams.

Responsibilities

Review incoming project requests to understand scope, required skillsets, timelines, and resource constraints.
Assign resources to projects based on geography, availability, workload balance, and technical expertise.
Maintain an active queue of projects and adjust assignments as priorities shift or new requests are submitted.
Partner with Resource Managers to track associate skillsets, identify gaps, and support cross‑training initiatives that broaden product knowledge across the team.
Collaborate with Project Managers to clarify project needs, confirm resource requirements, and guide them toward feasible scheduling options.
Communicate available dates, staffing limitations, and alternative solutions when requested timelines cannot be met.
Monitor capacity trends and escalate risks related to bandwidth, skill shortages, or scheduling conflicts.
Maintain accurate documentation of assignments, resource profiles, and project status updates.
Contribute to continuous improvement of resourcing processes, tools, and forecasting practices.