Lead Specialist, Agile Business Analyst
About The Position
Pearson is reimagining how educational products are built, from initial concept through learner impact. Embedded in the Process Innovation Center of Excellence, the Workflow Transformation Analyst partners with Product Management, Engineering, Content Development, Production, QA, and Operations to redesign legacy processes, develop AI-native workflows, and establish scalable operating models that improve speed to market and quality at scale. The role leads end-to-end workflow transformation across content creation, production, quality assurance, and release. It develops reusable workflow blueprints and operating models, identifies and implements automation opportunities using generative AI, agentic AI, and intelligent tooling, and drives delivery of digital content and online course programs. The analyst owns initiative planning and delivery health, aligns cross-functional teams, leads workshops and transformation sprints, finds opportunities for shared tools and processes across business units, and tracks progress using transparent, data-driven measures.
Requirements
- Deep expertise in workflow design, process transformation, and operating model architecture.
- Track record leading cross-functional transformation initiatives in complex, matrixed organizations, managing dependencies, resolving blockers, and delivering results.
- Exceptional communication and influence skills, including the ability to persuade stakeholders and energize teams around change.
- Hands-on fluency with Agile, Scrum, or hybrid delivery models, and judgment about when to adapt the framework.
- Proficiency with workflow and collaboration tools such as Jira, Smartsheet, Confluence, SharePoint, and Teams.
- Working knowledge of AI/ML concepts and practical experience applying generative AI and prompt engineering to business workflows.
- Technical literacy in HTML, scripting, or low-code platforms sufficient to prototype and validate automation ideas.
- Ability to thrive in ambiguity, move quickly, and bring energy to high-stakes transformation work.
- Bachelor’s degree or equivalent practical experience.
Responsibilities
- Analyze and redesign end-to-end workflows across content creation, production, quality assurance, and release to eliminate handoff waste and reduce cycle times.
- Develop scalable operating models and workflow blueprints for adoption across Pearson’s product portfolio.
- Identify and implement automation opportunities using generative AI, agentic AI, and intelligent tooling.
- Drive delivery of digital content and online course programs, taking accountability for outcomes.
- Own initiative planning, dependency mapping, risk mitigation, and delivery health; unblock teams and accelerate progress.
- Align matrixed cross-functional teams around shared transformation goals.
- Lead workshops, transformation sprints, and workflow deep dives that produce implementable changes.
- Identify cross-business-unit synergies, including reusable patterns, shared tooling, and common operating models.
- Establish data-driven progress tracking, surface risks early, and drive corrective action.
Benefits
- Eligible to participate in an annual incentive program.
- Benefits are offered; details are available through Pearson’s benefits website.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
