Workflow Support Coordinator

Segra•Wilmington, NC

2d•Hybrid

About The Position

Segra is searching for a qualified and experienced Workflow Support Coordinator to join us in a full-time capacity. The work arrangement for this role is a hybrid position, requiring a minimum of three (3) days in the office, with flexibility to work remotely two (2) days each week. The Workflow Support Coordinator is responsible for responding to all pre and post-sales inquiries to ensure End-to-End processes are understood and adhered to. The position requires an understanding of all pre/post sales processes and the associated systems/tools utilized throughout in order to evaluate and respond in a timely manner and to ensure all corporate and customer goals are achieved efficiently and effectively via process and systems. The Workflow Support Coordinator position also provides guidance to internal customers as to the flow of data and what fields are required for End-to-End flowthrough. The processes and workflows are supported by our internal systems and tools, such as ServiceNow (SegraOne) for ticket management, or SharePoint, Confluence for tracking special reports/projects. They will work with the IT department to represent pre/post sales process and workflow for all system/tool implementations and enhancements. They will also provide or assist in training across all Markets and act as a SME regarding pre/post sales processes, methods and procedures.

Requirements

Strong knowledge of MS Office applications such as Word, Excel, etc.
High school diploma or equivalent

Nice To Haves

Prior professional experience is desired but not required. We are considering entry-level candidates with a strong knowledge of MS Office and a desire to learn.
Minimum of 2 years of experience pertaining to the telecommunications industry desired.
MS Office knowledge
Knowledge and experience with process and workflow management
Demonstrated clear, informative, persuasive and collaborative verbal and written communication skills
Ability to work independently and effectively in a fast-paced environment
Honesty, integrity and courtesy in all interactions
Strong work ethic in supporting internal customer needs, responding promptly and consistently

Responsibilities

Responding to all pre and post sales inquiries to ensure End-to-End processes are understood and adhered to.
Understanding all pre/post sales processes and the associated systems/tools utilized throughout in order to evaluate and respond in a timely manner and to ensure all corporate and customer goals are achieved efficiently and effectively via process and systems.
Providing guidance to internal customers as to the flow of data and what fields are required for End-to-End flowthrough.
Working with the IT department to represent pre/post sales process and workflow for all system/tool implementations and enhancements.
Providing or assisting in training across all Markets and acting as a SME regarding pre/post sales processes, methods and procedures.