Workflow Manager

SAIC•Alexandria, VA

3d•Onsite

About The Position

SAIC is hiring a Workflow Manager to provide critical support to the Deputy Assistant Secretary of War (DASW) Science, Technology, and Program Protection (S&T PP). This role requires exceptional organizational skills, attention to detail, and the ability to manage high-level correspondence and workflow processes in a dynamic and high-pressure environment. The ideal candidate will ensure all correspondence and tasking are managed effectively, tracked accurately, and delivered in compliance with established protocols and deadlines. This position is 100% onsite at the Mark Center in Alexandria, VA.

Requirements

Exceptional organizational skills
Attention to detail
Ability to manage high-level correspondence and workflow processes in a dynamic and high-pressure environment
Proficiency in monitoring the Correspondence and Task Management System (CATMS)
Ability to triage incoming tasks, assign priorities, and follow up on outstanding actions
Skill in drafting, reviewing, and editing correspondence, reports, and tasking packages
Ability to validate documents for logical structure, compliance, and alignment with senior leadership expectations
Experience in preparing briefing materials, reports, and supporting enclosures
Experience serving as a primary point of contact for coordinating correspondence with internal teams and external stakeholders
Ability to professionally engage with senior leadership and stakeholders
Excellent customer service skills via phone, email, and in-person communication
Ability to maintain accountability and organization of both electronic and hard-copy correspondence files
Proficiency in ensuring correspondence control systems reflect real-time task status and document tracking
Ability to safeguard classified materials, ensuring proper handling, storage, and destruction in compliance with DoDM 5200.01 guidelines
Skill in analyzing correspondence and documentation for accuracy, consistency, and completeness
Ability to recommend improvements to workflow processes and communication strategies
Ability to identify gaps or bottlenecks in the correspondence workflow and propose actionable solutions

Responsibilities

Monitor the Correspondence and Task Management System (CATMS) to ensure tasks are accurately tracked, prioritized, and completed within defined timelines.
Triage incoming tasks, assign appropriate priorities, and proactively follow up on outstanding actions.
Ensure senior leader decisions are communicated clearly and accurately via prepared correspondence
Draft, review, and edit correspondence, reports, and tasking packages for clarity, completeness, and adherence to established formats and standards.
Validate documents for logical structure, compliance, and alignment with senior leadership expectations.
Prepare briefing materials, reports, and supporting enclosures for senior-level review and approval.
Serve as a primary point of contact for coordinating correspondence with internal teams and external stakeholders, including OSW Front Offices, Joint Staff, Defense Agencies, Congress, and other government organizations.
Professionally engage with senior leadership and stakeholders to ensure efficient task execution and issue resolution.
Provide excellent customer service via phone, email, and in-person communication.
Maintain accountability and organization of both electronic and hard-copy correspondence files.
Ensure all correspondence control systems reflect real-time task status and document tracking.
Safeguard classified materials, ensuring proper handling, storage, and destruction in compliance with DoDM 5200.01 guidelines.
Analyze correspondence and documentation for accuracy, consistency, and completeness.
Recommend improvements to workflow processes and communication strategies to enhance efficiency and effectiveness.
Identify gaps or bottlenecks in the correspondence workflow and propose actionable solutions.