Workflow Manager

SAIC•Alexandria, VA

2d•Onsite

About The Position

SAIC is hiring a Workflow Manager to provide critical support to the Deputy Assistant Secretary of War (DASW) Science, Technology, and Program Protection (S&T PP). This role requires exceptional organizational skills, attention to detail, and the ability to manage high-level correspondence and workflow processes in a dynamic and high-pressure environment. The ideal candidate will ensure all correspondence and tasking are managed effectively, tracked accurately, and delivered in compliance with established protocols and deadlines. This position is 100% onsite at the Mark Center in Alexandria, VA.

Requirements

ACTIVE TS/SCI clearance and US citizenship.
Bachelors and ten (10) years or more of related experience; OR Masters and eight (8) years or more experience; OR PhD or JD and five (5) years or more experience.
Demonstrated experience in correspondence management and workflow coordination.
Experience with CATMS (Correspondence and Task Management System) or similar systems.
Experience supporting Senior Executives in Government, Military (DoW Flag/General Officers), or Private Sector (Chief level) environments.
Strong problem identification/resolution skills, flexibility, initiative, and a proven ability to communicate and work with senior executives efficiently and effectively (to include experience interfacing/communicating with senior executive leadership in government or industry).
Strong experience in writing and editing memos and required correspondence.
Excellent computer skills in MS Office (Word, Excel, PowerPoint).
Excellent organizational and interpersonal skills.

Nice To Haves

At least 10 years of direct administrative support experience with senior-level military or civilian officials.
Experience with OUSW.

Responsibilities

Monitor the Correspondence and Task Management System (CATMS) to ensure tasks are accurately tracked, prioritized, and completed within defined timelines.
Triage incoming tasks, assign appropriate priorities, and proactively follow up on outstanding actions.
Ensure senior leader decisions are communicated clearly and accurately via prepared correspondence
Draft, review, and edit correspondence, reports, and tasking packages for clarity, completeness, and adherence to established formats and standards.
Validate documents for logical structure, compliance, and alignment with senior leadership expectations.
Prepare briefing materials, reports, and supporting enclosures for senior-level review and approval.
Serve as a primary point of contact for coordinating correspondence with internal teams and external stakeholders, including OSW Front Offices, Joint Staff, Defense Agencies, Congress, and other government organizations.
Professionally engage with senior leadership and stakeholders to ensure efficient task execution and issue resolution.
Provide excellent customer service via phone, email, and in-person communication.
Maintain accountability and organization of both electronic and hard-copy correspondence files.
Ensure all correspondence control systems reflect real-time task status and document tracking.
Safeguard classified materials, ensuring proper handling, storage, and destruction in compliance with DoDM 5200.01 guidelines.
Analyze correspondence and documentation for accuracy, consistency, and completeness.
Recommend improvements to workflow processes and communication strategies to enhance efficiency and effectiveness.
Identify gaps or bottlenecks in the correspondence workflow and propose actionable solutions.