Workflow Manager

RWD Consulting•Bethesda, MD

2d•Onsite

About The Position

The contractor shall perform support services with the expertise necessary to satisfy the requirements of the PWS. The contractor shall provide personnel capable of working independently to perform duties related to correspondence preparation, control, distribution, and prioritization for WRNMMC Operations. This role serves as a correspondence control and task liaison between WRNMMC and various other military and governmental health organizations, including DHA, NCR-MD, RHC-A, NMRTC Bethesda, Troop Command (TC) Bethesda, and the Office of the Secretary of Defense (OSD) for Health Affairs. The position involves managing approximately one hundred and fifty (150) unsecured Non-Secure Internet Protocol Router Network (NIPRNET) tasks per month.

Requirements

Bachelor’s degree in science, arts, or related field
Minimum of 2 years of experience in task management or similar career field
Previous work associated with workflow management

Responsibilities

Receive, control, prioritize, and manage all tasks internal and external to the WRNMMC organization requiring action or coordination, potentially submitted via NIPRNET.
Review tasks, assign them to appropriate directorates, establish internal suspense dates, and provide guidance on the level of final coordination.
Review all completed products for format, quality, completeness, and utilize critical thinking to ensure tasked requirements are accomplished.
Screen tasks for clarity and completeness, and communicate with external tasking agencies regarding tasks, suspense dates, extensions, and workflow.
Return tasks within one (1) business day to the tasking agency if incorrectly assigned to WRNMMC.
Serve as a point of contact (POC) for requests on the status of specific tasks in execution.
Forward tasking to the correct Directorate within WRNMMC to identify and assign responsible parties.
Coordinate resolution within 24 hours of disagreements between Directorates regarding tasking, elevating issues to the TMO Supervisor or Operations Chief as needed.
Enter tasks into a workflow management distribution and tracking software program and determine the organizational level for final response finalization.
Track tasks for timeliness and appropriate coordination.
Provide electronic, telephonic, and/or one-on-one reminders on all due and overdue tasks.
Provide administrative, general clerical, technical, and documentation support, including checking documents for proper format, grammar, and spelling, providing content analysis, finalizing presentation for printing and signature, and distributing completed products.
Coordinate and actively manage workflow activities to ensure tasks are accomplished by the due date.
Analyze and reprioritize workload based on incoming workflow, suspense dates, and inquiries.
Act on task updates and respond to inquiries received in-person, via telephone, email, or workflow management software within four (4) duty hours.
Confirm completed tasks are routed back to the requester or requesting agency and confirm task completion prior to archiving.
Maintain and utilize an electronic archiving system to catalog completed tasks and retrieve previously completed task responses within two (2) duty days of acknowledged receipt by requestor.
Serve as a POC for archived information requests.
Incorporate, de-conflict, and disseminate changes in workflow guidance from higher headquarters to all levels of the organization.
Maintain and update Weekly Operations Tracker and Task Management Office Update.
Assist the TMO Supervisor and WRNMMC leadership in the periodic review of documents related to the TMO for currency and accuracy, no less than biannually.
Participate in the development of and provide formal monthly training, just-in-time training, and hands-on assistance to all levels of workflow coordinators.
Format and content of training will be approved by the TMO Supervisor.