Workflow Coordinator
K2 Services•Phoenix, AZ
•$23 - $42
About The Position
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. A Workflow Coordinator will be providing excellent customer service coordinating the workflow of the department and handling the administrative duties. A Workflow Coordinator must work with other Coordinators and Supervisors to assure smooth transition between shifts. The role will provide suggestions, be pro-active, and lead and motivate staff to ensure first-rate employee/staff relations.
Requirements
- Associate’s degree, Secretarial degree, or equivalent experience
- 5+ years’ experience in a legal document production environment and/or legal secretarial experience
- Familiarity with legal terminology and law firm environment required
- Advanced knowledge of Document Management Systems (DMS) and Microsoft Office applications (Excel, Outlook, Word, and PowerPoint)
- Excellent skills in spelling, grammar, punctuation, sentence structure, and proofreading
- Ability to organize and prioritize multiple assignments
- Strong initiative required; ability to work independently with minimal direct supervision
- Ability to excel under pressure and provide quality work product
- Possess strong communication, interpersonal, teamwork and customer service skills
Responsibilities
- Utilize organizational and communication skills, with a strong attention to detail and a pleasant and professional demeanor, to provide exceptional customer service to those attorneys and staff using the Word Processing Department
- Manage and prioritize workflow during shift to meet attorney deadlines
- Perform all duties of a Document Specialist when applicable
- Coordinate workflow from and to other shifts using the Shift Status email, written instructions and/or verbal communication
- Provide exceptional customer service through various forms of communication including work requests, emails, telephone, and messages
- Work with Supervisor and Coordinators to maintain, update, and implement department procedures and instructions
- Apprise Supervisor of problems or potential problems, including staff performance and/or employee relations
- Assist in other Document Processing and Firm projects and functions as needed
Benefits
- Annual bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
