Workflow Coordinator

Benedict Sales & Service•Altoona, WI

2d•Onsite

About The Position

Join the Benedict Sales & Service family as our next Workflow Coordinator—where every day moves fast and the work stays interesting! You’ll match the right technician to the right customer need, then dispatch service like a pro. We’re commercial-only (no residential calls), so you’ll work with a mix of customers—restaurants, bars, grocery stores, convenience stores, and more. Commercial HVAC and foodservice equipment knowledge is a plus, not a must. What is required: efficiency, sharp attention to detail, accurate follow-through, standout customer service, and a “let’s get it done” attitude for supporting both customers and technicians. This role has no direct reports. You’ll work mostly independently, with occasional team collaboration, and report to a direct supervisor. The Workflow Coordinator is responsible for scheduling & dispatching field personnel, coordinating installations and equipment, and providing operational support to all service department operations.

Requirements

Associates degree, equivalent education or 3 years related support experience required
Microsoft Office proficiency with advanced Excel and report generation skills required
Excellent verbal and written communication skills
Ability to perform effectively in a high stress, fast-paced environment.
Ability to project a professional company image
Strong attention to detail and accuracy.
Ability to resolve conflict for internal and external customers.
Computer proficiency and experience with common software applications.
Ability to effectively learn new software applications independently.
Ability to read, write and comprehend simple instructions, short correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

Experience with ERP software desired, SamPro background a plus
Commercial HVAC and foodservice equipment knowledge is a plus

Responsibilities

Serves as the customer point of contact when requesting technician support; routinely handles multiple phone calls at one time while maintaining composure.
Efficiently coordinates service work and dispatches field personnel while matching technician skills, knowledge, and qualifications to the support needs.
Maintains project visual management board and coordination of resources.
Works collaboratively with field personnel to achieve customer satisfaction.
Enters and maintains information within ERP software.
Demonstrates professional communication and provides timely and accurate information in all assigned duties.
Provides clerical support as needed such as answering phones and sorting/distributing mail.
Coordinates equipment deliveries and installations with customers and end users as needed.
Assists with material, parts and equipment ordering upon request.
Other duties as assigned by authorized personnel.