Workflow Automation Lead

Old National Bank•Saint Paul, MN

About The Position

The Workflow Automation Lead is an individual contributor within the Process Optimization team, supporting the design, build, and optimization of workflow solutions alongside adjacent automation tools. Reporting to the Automation Product Manager, this role translates business needs into scalable workflow solutions, partners with cross-functional stakeholders, and supports measurable business outcomes that improve efficiency, quality, and the overall client and team member experience. The salary range for this position is $98,400/Yr. - $199,00/Yr.. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.

Requirements

5+ years of experience supporting or delivering CRM, workflow platform, or automation solutions
Experience supporting cross-functional delivery efforts or workflow initiatives preferred
Strong experience translating business needs into technical solutions
Demonstrated ability to support measurable outcomes, track progress, and manage work to defined metrics

Nice To Haves

Supports change by communicating clearly and encouraging practical, creative problem solving.
Communicates transparently and tailors messages to business, technical, and leadership audiences.
Shares knowledge, follows standards, and contributes to consistent delivery practices.
Connects assigned work to broader organizational goals and escalates barriers that may impact execution.
Partners inclusively with stakeholders and supports ONB’s culture and DEI commitments.
Demonstrates accountability and models ONB’s values in daily work and stakeholder partnership.

Responsibilities

Support delivery of business value through workflow solutions
Help define clear goals, success metrics, and benefit tracking for assigned initiatives
Ensure solutions deliver measurable improvements (e.g., efficiency, cycle time, revenue generation, quality, experience)
Provide regular updates on progress, risks, and outcomes against agreed-upon metrics
Support, development & delivery activities for workflow initiatives by helping clarify requirements, document decisions, track dependencies, and keep assigned work moving forward.
Apply established delivery standards, agile routines, documentation practices, and governance expectations in alignment with the Automation Product Manager and enterprise automation strategy.
Contribute to continuous improvement by identifying practical opportunities to simplify processes, reduce friction, and improve user experience.
Translate business needs into workflow solution requirements and delivery plans leveraging workflow, CRM, and automation tools
Partner with Process Optimization to identify inefficiencies, handoffs, and automation opportunities
Ensure solutions are scalable, secure, and aligned with enterprise architecture
Support demand intake and prioritization for workflow solutions in partnership with the Automation Product Manager
Balance quick wins with strategic initiatives
Support agile delivery activities from concept through deployment
Contribute to workflow strategy by identifying opportunities to complement automation and AI with scalable solutions that enhance internal operations as well as sales and service journeys.
Collaborate with IT, Architecture, and Automation COEs to align tools and standards
Evaluate new platform features and capabilities for business value
Partner with Sales, Service, Operations, Technology, and Enablement stakeholders to understand needs and support solution delivery
Communicate assigned work, dependencies, risks, and value realization clearly to stakeholders and leadership
Ensure solutions deliver measurable outcomes (cycle time, capacity, experience)