Workflow Automation Lead

Old National Bank•Saint Paul, MN

2d•$98,400 - $199,000

About The Position

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Requirements

5+ years of experience supporting or delivering CRM, workflow platform, or automation solutions
Experience supporting cross-functional delivery efforts or workflow initiatives preferred
Strong experience translating business needs into technical solutions
Demonstrated ability to support measurable outcomes, track progress, and manage work to defined metrics

Responsibilities

Support delivery of business value through workflow solutions
Help define clear goals, success metrics, and benefit tracking for assigned initiatives
Ensure solutions deliver measurable improvements (e.g., efficiency, cycle time, revenue generation, quality, experience)
Provide regular updates on progress, risks, and outcomes against agreed-upon metrics
Support, development & delivery activities for workflow initiatives by helping clarify requirements, document decisions, track dependencies, and keep assigned work moving forward.
Apply established delivery standards, agile routines, documentation practices, and governance expectations in alignment with the Automation Product Manager and enterprise automation strategy.
Contribute to continuous improvement by identifying practical opportunities to simplify processes, reduce friction, and improve user experience.
Translate business needs into workflow solution requirements and delivery plans leveraging workflow, CRM, and automation tools
Partner with Process Optimization to identify inefficiencies, handoffs, and automation opportunities
Ensure solutions are scalable, secure, and aligned with enterprise architecture
Support demand intake and prioritization for workflow solutions in partnership with the Automation Product Manager
Balance quick wins with strategic initiatives
Support agile delivery activities from concept through deployment
Contribute to workflow strategy by identifying opportunities to complement automation and AI with scalable solutions that enhance internal operations as well as sales and service journeys.
Collaborate with IT, Architecture, and Automation COEs to align tools and standards
Evaluate new platform features and capabilities for business value
Partner with Sales, Service, Operations, Technology, and Enablement stakeholders to understand needs and support solution delivery
Communicate assigned work, dependencies, risks, and value realization clearly to stakeholders and leadership
Ensure solutions deliver measurable outcomes (cycle time, capacity, experience)