Workers Compensation Supervisor

Revecore • Remote,

1d • Remote

About The Position

Supervises the Workers' Compensation team. Assists Workers' Compensation Director with process improvements, employee training and development. Diagnoses issues within the department and devises resolution tactics.

Requirements

• HS diploma or equivalent required
• One to three years Workers' Compensation experience
• One to three years supervisory experience strongly preferred
• Ability to communicate effectively both verbally and in writing
• Working knowledge of computer functions including the internet, and computer software such as Microsoft Office suite; knowledge of or ability to learn AcciClaim
• Thorough understanding of all equipment, methods, and procedures to effectively train new hires and to upgrade the skills of existing personnel
• Proven ability to analyze and effectively resolve problems
• Ability to organize and prioritize responsibilities and adapt according to situational demands
• Demonstrated sense of personal and professional judgment and maturity
• Willingness to take initiative on projects and responsibilities
• Proven ability to work cooperatively with others
• A quiet, distraction-free work environment within the home
• Secure and reliable internet connection required
• Internet speeds greater than 20 Mbps download and 10 Mbps upload
• Workspace must accommodate workstation equipment and allow for productive work performance
• Must reside in the United States within one of the states listed below: Alabama, Arkansas, Connecticut, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, West Virginia and Wisconsin

Nice To Haves

• BS/BA strongly preferred
• One to three years supervisory experience strongly preferred

Responsibilities

• Supervises the Workers' Compensation Department or a group of employees in the department and performs all supervisory responsibilities described below
• Identifies, manages, and resolves employee performance and disciplinary issues
• Reviews, guides, and recommends actions to ensure fairness and consistency
• Responsible for meeting and maintaining department benchmarks and goals, including revenue, aged and overall production goals
• Develops individual and team benchmarks to encourage high productivity
• Monitors quality and productivity and makes corrections when necessary
• Conducts and reviews daily reports to assess employee and training issues and to ensure productive account management
• Reviews, edits and approves denial requests
• Ensures Claims Specialists are using correct text and respond to any questions, issues, etc. regarding the denial process
• Trains new hires in general company and AcciClaim training and department-specific training
• Performs continuous training through activities such as work review, QA sessions, team meetings, one-on-one coaching, etc.
• Analyzes accounts to ensure client placements meet the company's requirements and that providers place quality accounts
• Recommends process changes to achieve more efficient resolution as needed
• Communicates with clients, when needed, regarding account questions and concerns and makes recommendations
• Works with other departments to facilitate best practices for overall effectiveness and protocols and procedures
• Performs special projects as assigned
• Maintain confidential information, whether verbal, written or electronic, which I will learn in the course of my work
• Will not access or attempt to access confidential data that is unrelated to my job duties in the course of my work
• Will not disclose Protected Health Information (PHI) in violation of law
• Carries out supervisory responsibilities in accordance with the company's policies and applicable Federal, State and local laws
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Benefits

• medical, dental, vision, and life insurance benefits are available on day 1
• excellent work/life balance
• Employee Resource Groups build community and foster a culture of belonging and inclusion
• 401(k) contributions are matched
• career growth opportunities
• 12 paid holidays and uncapped paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED