Claims Supervisor, Workers' Compensation

Gallagher • Corona, CA

21h • Remote

About The Position

This is a remote position based in California, and candidates must reside within the state. Keenan is a leading insurance brokerage and consulting firm serving hospitals, public agencies, and California school districts. Specializing in employee benefits, workers' compensation, loss control, financial services, and property & liability. Keenan is committed to delivering innovative solutions that protect and empower the communities we serve. At Gallagher, we’re united by a commitment to excellence and innovation. We are seeking an experienced Claims Supervisor to provide leadership, technical oversight, and operational guidance within our Workers’ Compensation claims department. This role is responsible for ensuring claims are managed in accordance with company standards, regulatory requirements, and client expectations while fostering a culture of service excellence and continuous development.

Requirements

• High school diploma and 10 years related claim experience required.
• Appropriately licensed and/or certified in all states in which claims are being handled or able to obtain the licenses/certification per local requirements.
• Knowledge of all team member related functions.
• Exceptional analytical and problem solving skills.
• Ensures flawless and consistent execution of client service instructions and performance guarantees.
• Ability to actively review work of others via file reviews; identify coaching opportunities, act on needed coaching opportunities and position subordinates for successful development leading to advancement within the organization.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Supervise and provide technical guidance to Claims Examiners, Senior Claims Examiners, Claims Assistants, and other designated staff.
• Ensure claims are managed in accordance with Keenan's policies, procedures, and best practices.
• Review and approve investigations, litigation referrals, settlements, reserve changes, delays, and denials within assigned authority levels.
• Monitor complex claims, including cumulative trauma, subrogation, joint coverage, Serious & Willful, and Labor Code 132a matters.
• Conduct quarterly file audits and maintain active oversight of high-value claims.
• Partner with leadership to identify staffing needs and support employee development.
• Deliver training and updates related to labor code changes, legislation, case law, and client procedures.
• Participate in and lead client claim reviews while maintaining exceptional client service and satisfaction.
• Manage special projects and support departmental initiatives as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED