Workers' Compensation Senior Claims Representative
The Hartford•Scottsdale, AZ
•$62,400 - $93,600•Remote
About The Position
The Senior Claim Representative plans, recommends, and executes investigations of workers’ compensation claims. The role provides customer service through the valuation, disposition, and settlement of claims while following corporate settlement policies and established procedures, as well as statutory, regulatory, and ethical requirements. This position is 100% remote and open only to candidates residing in New Mexico. The start date is January 19, 2027, and training lasts five weeks. Hours are Monday through Friday during core business hours.
Requirements
- At least 2 years of workers’ compensation claim-handling experience.
- Certification exams and adjusting licenses as required by the state.
- Outstanding interpersonal skills.
- Strong focus on delivering outstanding customer service.
- Strong written and verbal communication skills.
- Consistently high performance and achievement over the course of a career.
- Excellent time-management skills and ability to manage competing priorities.
- High school diploma.
Nice To Haves
- Bachelor’s degree.
Responsibilities
- Manage workers’ compensation claims, conducting timely investigations and maintaining financial accuracy.
- Oversee benefits, determine appropriate file dispositions, and adhere to statutory guidelines for all claims.
- Use a network of professional resources, which may include doctors, nurses, attorneys, and regulators, to support claimants.
- Establish and maintain productive business relationships with customers to provide exceptional customer service.
- Gather and analyze information using critical thinking to inform claim decisions.
- Calculate disability benefit rates and claim financial exposures accurately.
- Use contemporary technology to achieve accurate and efficient claim outcomes.
- Demonstrate professional diplomacy in interactions with customers.
- Contribute to a collaborative culture that supports operational performance and employee engagement.
- Embrace continuous improvement.
Benefits
- Short-term or annual bonuses may be offered.
- Long-term incentives may be offered.
- On-the-spot recognition may be offered.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
