Workers’ Compensation Coordinator - Jewett Orthopedic Institute, Access Center

Orlando Health•Orlando, FL

7h•Onsite

About The Position

The Workers’ Compensation Coordinator primarily supports patients via the telephone in accordance with the practice’s Workers'Compensation programs and processes.

Requirements

High school graduate or equivalent.
1 year scheduling experience
1 year working knowledge of Florida Workers’ Compensation process and regulations.

Responsibilities

Schedules appointments relating to Workers’ Compensation cases, providing accurate information to expedite patient preparation, arrival location, and time.
Uses a proactive approach with all customers by actively listening, showing a caring attitude, and offering alternatives when necessary.
Applies understanding of medical terminology and maintains basic understanding of medical needs during the screening process for scheduling an appointment.
Collects necessary information for data entry, treatment, and billing purposes.
Demonstrates superb telephone etiquette, team player attitude, and professional communication skills.
Utilizes working knowledge of all registration, scheduling systems, and Web-based resources.
Facilitates communications between physicians’ teams, nurse case managers, adjusters, and other third-party management companies in support of comprehensive case management.
Works directly with adjusters, nurse case managers, and lawyers to expedite patient care in a timely manner.