Workers Compensation Claims Supervisor - CT, NH, VT, RI & MA

Gallagher • Providence, RI

3d • Remote

About The Position

At Gallagher Bassett, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. This role involves supervising a Workers Compensation claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service. The supervisor will guide the team in handling claims according to GB’s Best Practices, manage adjuster hiring and training, define team goals, motivate performance, and effectively manage workloads to ensure optimal efficiency. The role also involves utilizing Gallagher's technology to enhance team efficiency and service quality, communicating with clients, carriers, and brokers professionally, and managing multiple competing priorities while identifying coaching opportunities for team members.

Requirements

• Workers Compensation, indemnity/lost time claims background
• 5 years of supervisory experience
• Jurisdictional Experience: CT, MA, NH, VT & RI
• High School Diploma
• Minimum of 10 years related claims experience
• Appropriately licensed and/or certified in all states in which claims are being handled
• Knowledge of all team member related functions

Nice To Haves

• Bachelor's Degree
• 5 years of supervisory experience

Responsibilities

• Lead and encourage a Workers Compensation claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service.
• Guide claims team to handle claims in accordance with GB’s Best Practices.
• Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement.
• Define team goals, motivate performance, and effectively manage workloads to ensure optimal efficiency.
• Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service.
• Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner.
• Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED