NY Workers Compensation Claims Supervisor

The Jonus Group•New York, NY

2d•Remote

About The Position

Our client, a respected Third-Party Administrator (TPA), is seeking a Workers’ Compensation Claims Supervisor to lead and develop a team of adjusters handling New York claims. This role is ideal for a hands-on leader who can drive claim performance, ensure regulatory compliance, and foster a high-performing team environment.

Requirements

Active New York Adjuster’s License (Required)
5+ years of experience handling New York Workers’ Compensation claims
Experience working within a TPA or insurance carrier environment
Proven ability to manage and motivate a team in a high-volume environment
Excellent leadership, organizational, and decision-making skills
Strong communication and client-facing abilities

Nice To Haves

2+ years of supervisory or team lead experience preferred
Strong knowledge of New York jurisdiction, statutes, and regulatory requirements

Responsibilities

Supervise, mentor, and develop a team of Workers’ Compensation Claims Adjusters handling New York claims
Monitor claim files for quality, accuracy, and compliance with New York Workers’ Compensation laws and regulations
Conduct regular file reviews and provide actionable feedback to improve performance
Assist adjusters with complex, litigated, and high-exposure claims
Ensure timely reserving, proper claim investigation, and strategic resolution of claims
Collaborate with clients, attorneys, and internal stakeholders to ensure service expectations are met or exceeded
Track and report on key performance metrics (closure rates, lag time, reserve accuracy, etc.)
Support training initiatives and onboarding of new team members
Maintain compliance with all regulatory and internal best practices